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e-bookSpaans177 blz.9789087538637
22-3-2012
Previously known as:
''IT Service Management based on ITIL V3 - A Pocket Guide''
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Meer
e-bookAnders249 blz.9789087538415
29-3-2012
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. Meer
e-bookEngels9789087539849
22-11-2011
The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Meer