This book seeks to persuade policy-makers and legislators of the need for legislative reform of the ombudsman sector, and to evidence the ways in which such reformative legislation can be designed.  Meer

The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world.  Meer

∗ providing a thorough grounding in the theory of WLCC ∗ demonstrating how decision–making uncertainty can be reduced by basing choices on sound risk management principles ∗ identifying a systematic approach to planning the post–occupancy costs.  Meer