The text provides an integrated, evidence-based methodology to innovation management that is supported by the latest academic research and the authors’ extensive experience in real-world management practice.
This book explores the ways, tools and options for driving service productivity. It provides specific case examples on service productivity and service innovation, including airports and hotels, healthcare and the professional service industry.
Riding the Innovation Wave
This book draws on a detailed history of a large German company (HELLA ), now active in over 35 countries, employing 4,000 people and with a sales turnover of around EURO6,4bn.