Lou Downe
- Auteur
Lou Downe is Director of Design for the UK Government and was voted one of the UK’s top 50 Creative Leaders by Creative Review in 2016, and one of the world’s 100 most influential people in Digital Government by Apolitical in 2018.
Lou Downe is Director of Design for the UK Government and was voted one of the UK’s top 50 Creative Leaders by Creative Review in 2016, and one of the world’s 100 most influential people in Digital Government by Apolitical in 2018.
Expertise volgens het gepubliceerde werk: serviceontwerp, barrières
Boeken van Lou Downe
Lou Downe
Bad Services
Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step.
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Lou Downe
Good Services
There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is, what makes a good service and why.
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