Boeken van Lou Downe

Lou Downe
Bad Services
0 beoordelingen
€ 24,99
Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. Meer
Lou Downe
Good Services
0 beoordelingen
€ 23,99
There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is, what makes a good service and why. Meer

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