Lou Downe
Bad Services
Why They Happen and How to Fix Them
Paperback EN 1e druk 9789063697211Nog niet verschenen, verwacht op 19-05-2026
Samenvatting
Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?
From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services that work
This book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in.
Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.
Specificaties
ISBN13:9789063697211
Taal:EN
Bindwijze:paperback
Aantal pagina's:272
Uitgever:BIS Publishers BV
Druk:1
Verschijningsdatum:19-5-2026
Hoofdrubriek:Algemeen management
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