Donna Flagg
Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
Paperback Engels 2009 9780071630252Levertijd ± 11 werkdagen
Gratis verzonden
Samenvatting
The essential guide for managers andprofessionals dealing with difficultworkplace conversationsSurviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it’sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.
Specificaties
ISBN13:9780071630252
Taal:Engels
Bindwijze:Paperback
Uitgever:McGraw-Hill Education
Hoofdrubriek:Algemeen management, Algemeen management, Communicatie en media
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
Part I – Why We Dread these Conversations
Chapter 1: Why We Dread Bad News
Chapter 2: Getting Your Head in the Right Place
Chapter 3: How to Stop Procrastinating
Chapter 4: How different People React to Bad News
Chapter 4: Selecting the Time and Place
Part II – Having the Conversation
Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth
Chapter 6: Telling Your Boss…
Chapter 7: Telling Your Co-worker…
Chapter 8: Firing an employee…
Chapter 9: Delivering bad news
Part III – Close
Chapter 10: The Importance of Practice
Chapter 1: Why We Dread Bad News
Chapter 2: Getting Your Head in the Right Place
Chapter 3: How to Stop Procrastinating
Chapter 4: How different People React to Bad News
Chapter 4: Selecting the Time and Place
Part II – Having the Conversation
Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth
Chapter 6: Telling Your Boss…
Chapter 7: Telling Your Co-worker…
Chapter 8: Firing an employee…
Chapter 9: Delivering bad news
Part III – Close
Chapter 10: The Importance of Practice
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan