Donna Flagg
Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
Paperback Engels 2009 9780071630252Levertijd ongeveer 11 werkdagen
Gratis verzonden
Samenvatting
The essential guide for managers andprofessionals dealing with difficultworkplace conversationsSurviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it’sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.
Specificaties
ISBN13:9780071630252
Taal:Engels
Bindwijze:paperback
Uitgever:McGraw-Hill Education
Hoofdrubriek:Algemeen management, Persoonlijke effectiviteit
Lezersrecensies
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Inhoudsopgave
Part I – Why We Dread these Conversations<br> Chapter 1: Why We Dread Bad News<br>Chapter 2: Getting Your Head in the Right Place<br>Chapter 3: How to Stop Procrastinating<br>Chapter 4: How different People React to Bad News<br> Chapter 4: Selecting the Time and Place<br> Part II – Having the Conversation<br>Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth<br>Chapter 6: Telling Your Boss…<br>Chapter 7: Telling Your Co-worker…<br>Chapter 8: Firing an employee…<br> Chapter 9: Delivering bad news<br>Part III – Close<br> Chapter 10: The Importance of Practice<br>
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan