Perfect Phrases for Customer Service, Second Edition

Name: Perfect Phrases for Customer Service, Second Edition
Author: Robert Bacal

Paperback Engels 2011 2e druk 9780071745062

€ 25,22

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Samenvatting

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers

Specificaties

ISBN13:9780071745062

Taal:Engels

Bindwijze:paperback

Uitgever:McGraw-Hill Education

Druk:2

Hoofdrubriek:Reclame en verkoop, Marketing

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Inhoudsopgave

Partial Table of Contents:<p>Preface; About the Author; Part One: Succeeding at Customer Service; Chapter 1: Basics of Customer Service; Chapter 2: Customer Service Tools and Techniques; Part Two: Dealing with Specific Customer Situations;