ITIL Foundation All-in-One Exam Guide
Paperback Engels 2016 9780071841603Samenvatting
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ITIL® Foundation All-in-One Exam Guide
This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.
Covers all exam topics, including:
• ITIL fundamentals
• The service lifecycle
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• ITSM in the real world
CD ICON
Electronic content includes:
• Complete practice exams
• Videos from the author
• PDF copy of the book
Specificaties
Lezersrecensies
Inhoudsopgave
Chapter 2: The Service Lifecycle
Chapter 3: Service Strategy
Chapter 4: Service Design
Chapter 5: Service Transition
Chapter 6: Service Operation
Chapter 7: Continual Service Improvement
Chapter 8: ITSM in the Real World Case Studies
Appendix A: Implementation Overview
Appendix B: ITSM Qualifications Structure
Appendix C: Buzz Phrase Generator
Appendix D: About the CD/Download
Quick Review Guide
Glossary
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan