Key element guide ITIL service operation [pack of 10]

Name: Key element guide ITIL service operation [pack of 10]
Author: Axelos

Paperback Engels 2012 2e druk 9780113313686

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Samenvatting

The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key features:
- Written by authors of the main core guidance titles
- Provides a handy overview of the five core titles
- Each Key Element Guide shares the same structure
- Quality assured and endorsed by itSMF International.