<br>Preface</br><br>Acknowledgments</br><br>List of Contributors</br><br>Introduction</br><br> Sociology of Emotion</br><br> Structural Symbolic Interaction</br><br> Group Processes Research</br><br> References</br><br>Part I Status, Power, Emotion</br><br> 1 Commentary</br><br> Early Work on Status and Power in the Sociology of Emotions</br><br> Status and Power in the Group Process Tradition</br><br> Status, Power, and Emotion in Social Order</br><br> References</br><br> 2 HUMOR AND THE EFFECTIVENESS OF DIVERSE LEADERS</br><br> Introduction</br><br> Gender, Leadership, and Humor</br><br> Theoretical Development</br><br> Gender, Humor, and Leader Influence: A Research Agenda</br><br> Conclusion</br><br> References</br><br> 3 Social Exchange and the Maintenance of Order in Status-Stratifed Systems</br><br> Introduction</br><br> The Research Problem and Orientation</br><br> Theories of Status and Power</br><br> How Theories of Power and Status Explain Microorder</br><br> The Experiment</br><br> Theoretical Interpretations</br><br> Shortcomings of Each Theory</br><br> Conclusion</br><br> Acknowledgments</br><br> References</br><br>Part II Emotion and Identity Work</br><br> 4 Commentary</br><br> References</br><br> 5 Identity, Social Status, and Emotion</br><br> Introduction</br><br> Theory</br><br> Procedures</br><br> Results</br><br> Discussion</br><br> Acknowledgment</br><br> References</br><br> 6 A Strategy for Incorporating Social Intelligence in the Design of Virtual Environments</br><br> Introduction</br><br> Theoretical Framework</br><br> Conclusion</br><br> References</br><br> 7 Emotions on the Job: Supporting and Threatening Face in Work Organizations</br><br> Introduction</br><br> Face and Emotion</br><br> Study 1: Vignettes</br><br> Study 2: Simulated Job</br><br> Discussion</br><br> Conclusion</br><br> References</br><br>Part III Emotions in Exchange Relations</br><br> 8 Commentary</br><br> Organization of Social Exchange</br><br> Social Emotions</br><br> Social Structure and Emotional Experience</br><br> Conclusion</br><br> References</br><br> 9 The Effect of Perceived Trustworthiness on Affect in Negotiated and Reciprocal Exchange</br><br> Introduction</br><br> Exchange and Emotion </br><br> Uncertainty and Commitment in Exchange Relations </br><br> Forms of Exchange, Uncertainty, Perceived Trustworthiness and Affect</br><br> Partner Behavior</br><br> Perceived Trustworthiness</br><br> Attribution and Perceived Intentionality</br><br> Methods</br><br> Results</br><br> The Relationship Between Perceived Trustworthiness and Affect</br><br> Concluding Comments</br><br> References</br><br> 10 The Structure of Reciprocity and Integrative Bonds: The Role of Emotions</br><br> The Theoretical Research Program</br><br> Bringing Emotions into Reciprocity Theory</br><br> Conclusions </br><br> Acknowledgments</br><br> References</br><br>Part IV Justice and Moral Emotions</br><br> 11 Commentary</br><br> Emotions and the Equity Model</br><br> Procedural Justice and Emotions</br><br> Current Directions</br><br> References</br><br> 12 It’s Not Just What You Feel: Expressing Emotional Responses to the Injustice of Others</br><br> Introduction</br><br> Emotional Responses to Distributive Injustice</br><br> Emotion Management</br><br> The Effects of Social Factors on Observers’ Experience and Expression</br><br> Methods</br><br> Result</br><br> Discussion</br><br> Acknowledgment</br><br> References</br><br> 13 The Moral Identity, Status, Moral Emotions, and the Normative Order </br><br> Morality and the Moral Identity</br><br> Moral Emotions</br><br> Social Structure and Moral Emotions</br><br> Method</br><br> Results</br><br> Discussion</br><br> Conclusion</br><br> Acknowledgments</br><br> References</br><br>Part V Emotion Labor</br><br> 14 Commentary</br><br> References</br><br> 15 The Context of Care: Reconsidering Culture, Structure, and the Performance of Emotional Labor among Registered Nurses</br><br> Common Points of Inquiry: Reconsidering the Structure–Culture Distinction</br><br> From Structure to Culture and Back Again: (Re)framing Emotion Management Research</br><br> The Case for Context</br><br> The Current Study </br><br> Methods</br><br> Results</br><br> Discussion and Conclusion</br><br> Acknowledgment</br><br> References</br><br> 16 Status and Emotional Expression: The Influence of “Others in Hierarchical Work Settings</br><br> Introduction</br><br> Emotional Expression (as Emotion Management)</br><br> Emotional Expression (as a Marker of Status)</br><br> The Role of Others in Hierarchical Work Settings</br><br> Data and Methodology</br><br> Results</br><br> Conclusion</br><br> Acknowledgment</br><br> References</br><br>Part VI Social Change</br><br> 17 Commentary</br><br> Emotion and Social Movements: An Intellectual Biography</br><br> The Return of the Repressed – Emotion in Social Movements and Collective Action</br><br> Challenges and New Directions</br><br> References</br><br> 18 Emotions and Social Structure: Toward a General Sociological Theory</br><br> Conceptualizing Social Structure and Emotions</br><br> Emotional Dynamics</br><br> Psychodynamics</br><br> Conclusion </br><br> References</br><br> 19 Emotion and Inequality in Maternity Care: Anguish and Anger in Prenatal Services for the Poor</br><br> Background</br><br> Data and Methods</br><br> Overt Results</br><br> Emergent Results</br><br> Summary </br><br> Discussion</br><br> Conclusions</br><br> References</br><br>Index</br><br></br>