Revel Access Code for Strategies for Technical Communication in the Workplace

<div class="c-un-numbered-headers-and-contents-list__container"> <h3>I. FOUNDATIONS</h3> <ol> <li><strong>Technical Communication: Global, Collaborative, and Digital</strong> <ul> <li>What is Technical Communication?</li> <li>Main Features of Technical Communication <ul> <li>Focus is on the Reader, Not the Writer</li> <li>Document Design is Efficient and Accessible</li> <li>Writing Style is Clear and Relevant</li> <li>Information is Persuasive, Truthful, and Based on Research</li> </ul></li> <li>Three Primary Purposes of Technical Communication <ul> <li>Informational Purpose</li> <li>Instructional Purpose</li> <li>Persuasive Purpose</li> </ul></li> <li>Common Types of Technical Documents</li> <li>Technical Communication is Global, Collaborative, and Digital <ul> <li>Technical Communication is Global</li> </ul></li> <li>STRATEGIES for Global Technical Communication <ul> <li>Technical Communication is Collaborative</li> </ul></li> <li>STRATEGIES for Organizing a Team Project <ul> <li>Running Successful Meetings</li> <li>Identifying and Managing Group Conflicts</li> </ul></li> <li>STRATEGIES for Running a Meeting</li> <li>STRATEGIES for Managing Team Conflicts <ul> <li>Reviewing and Editing the Work of Others</li> </ul></li> <li>STRATEGIES for Peer Review and Editing <ul> <li>Technical Communication is Digital</li> </ul></li> <li>CHECKLIST for Effective Technical Communication</li> <li>APPLICATIONS</li> </ul></li> <li><strong>The Research Process in Technical Communication</strong> <ul> <li>Thinking Critically about Research</li> <li>STRATEGIES for Thinking Critically about Research</li> <li>Primary versus Secondary Sources</li> <li>Exploring Secondary Sources <ul> <li>How to Locate Secondary Sources</li> <li>Types of Secondary Sources</li> </ul></li> <li>STRATEGIES for Finding Credible, Reliable Secondary Sources</li> <li>Exploring Primary Sources <ul> <li>Unsolicited Inquiries</li> <li>Informational Interviews</li> </ul></li> <li>STRATEGIES for Informational Interviews <ul> <li>Surveys</li> </ul></li> <li>STRATEGIES for Surveys <ul> <li>Observations and Experiments</li> </ul></li> <li>CHECKLIST for Doing Research</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Providing Audiences with Usable Information</strong> <ul> <li>Analyze the Document’s Audience <ul> <li>Primary and Secondary Audiences</li> <li>Relationship with Audience</li> <li>Audience’s Technical Background</li> <li>Audience’s Cultural Background</li> </ul></li> <li>STRATEGIES for Analyzing Your Audience</li> <li>Determine the Document’s Purpose <ul> <li>Primary and Secondary Purposes</li> <li>Intended Use of the Document</li> </ul></li> <li>Know How to Be Persuasive <ul> <li>Using Claims as a Basis for Persuasion</li> <li>Connecting with Your Audience</li> </ul></li> <li>STRATEGIES for Persuasion</li> <li>Create a Task Analysis for the Document</li> <li>Consider Other Related Usability Factors <ul> <li>Setting</li> <li>Potential Problems</li> <li>Length</li> <li>Format</li> <li>Timing</li> <li>Budget</li> </ul></li> <li>Develop an Information Plan for the Document</li> <li>Write, Test, Revise, and Proofread the Document</li> <li>STRATEGIES for Proofreading</li> <li>CHECKLIST for Usability</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Recognizing Ethical Issues in Technical Communication</strong> <ul> <li>Ethics, Technology, and Communication</li> <li>Types of Ethical Choices</li> <li>How Workplace Pressures Affect Ethical Values</li> <li>Recognizing and Avoiding Ethical Abuses</li> <li>STRATEGIES for Avoiding Ethical Abuses</li> <li>CHECKLIST for Ethical Communication</li> <li>APPLICATIONS</li> </ul></li> </ol> <h3>II. BLUEPRINTS</h3> <ol start="5"> <li><strong>Structuring Information for Your Readers</strong> <ul> <li>The Importance of an Understandable Structure</li> <li>Outlining</li> <li>Chunking</li> <li>STRATEGIES for Outlining</li> <li>Sequencing</li> <li>Paragraphing <ul> <li>The Topic Sentence</li> <li>Paragraph Unity</li> <li>Paragraph Coherence</li> </ul></li> <li>Clarifying Headings</li> <li>Providing an Overview</li> <li>CHECKLIST for Structuring Information</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Writing with a Readable Style</strong> <ul> <li>The Importance of a Readable Style</li> <li>Writing Clearly <ul> <li>Avoiding Ambiguous Pronoun References</li> <li>Avoiding Ambiguous Modifiers</li> <li>Using Active Voice Whenever Possible</li> <li>Using Passive Voice Selectively</li> <li>Avoiding Nominalizations</li> <li>Unstack Modifying Nouns</li> <li>Avoiding Unnecessary Jargon</li> </ul></li> <li>Writing Concisely <ul> <li>Avoiding Wordiness</li> <li>Eliminating Redundancy and Repetition</li> </ul></li> <li>Writing Fluently <ul> <li>Combining Related Ideas</li> <li>Varying Sentence Construction and Length</li> <li>Using Parallel Structure</li> </ul></li> <li>Writing Personably <ul> <li>Adjusting Your Tone</li> </ul></li> <li>STRATEGIES for Deciding about Tone <ul> <li>Avoiding Biased Language</li> </ul></li> <li>STRATEGIES for Unbiased Usage</li> <li>CHECKLIST for Style</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Using Audience-Centered Visuals</strong> <ul> <li>The Importance of Using Audience-Centered Visuals</li> <li>When to Use Visuals <ul> <li>Using Visuals to Support Text</li> <li>Using Visuals on Their Own</li> </ul></li> <li>Types of Visuals</li> <li>Tables</li> <li>STRATEGIES for Creating Tables <ul> <li>Graphs</li> </ul></li> <li>STRATEGIES for Creating Graphs <ul> <li>Charts</li> </ul></li> <li>STRATEGIES for Creating Charts <ul> <li>Illustrations and Diagrams</li> <li>Photographs</li> <li>Videos</li> <li>Icons and Symbols</li> </ul></li> <li>STRATEGIES for Illustrations, Diagrams, Photographs, Videos, Icons, and Symbols</li> <li>Special Considerations When Using Visuals <ul> <li>Selecting Appropriate Visuals</li> <li>Placing, Cross-Referencing, and Presenting Visuals</li> <li>Using Color in Visuals</li> <li>Using Visuals Fairly and Accurately</li> </ul></li> <li>CHECKLIST for Using Audience-Centered Visuals</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Designing User-Friendly Documents</strong> <ul> <li>The Importance of User-Friendly Document Design</li> <li>Characteristics of Well-Designed Documents</li> <li>Specific Design Elements <ul> <li>Designing for Consistency and Cohesiveness</li> </ul></li> <li>STRATEGIES for Designing: Consistency and Cohesiveness <ul> <li>Designing for Navigation and Emphasis</li> </ul></li> <li>STRATEGIES for Designing: Navigation and Emphasis</li> <li>CHECKLIST for Document Design</li> <li>APPLICATIONS</li> </ul></li> </ol> <h3>III. DOCUMENTS</h3> <ol start="9"> <li><strong>Résumés and Other Employment Materials</strong> <ul> <li>Assessing Your Skills and Aptitudes</li> <li>Researching the Job Market <ul> <li>Engage in Active Networking</li> </ul></li> <li>Résumés <ul> <li>Parts of a Résumé</li> <li>Organizing Your Résumé</li> </ul></li> <li>STRATEGIES for Creating a Résumé</li> <li>Application Letters <ul> <li>Solicited Application Letters</li> <li>Unsolicited Application Letters</li> </ul></li> <li>STRATEGIES for Application Letters</li> <li>Digital versus Print Job Application Materials</li> <li>STRATEGIES for Digital Job Application Materials</li> <li>Dossiers, Portfolios, and E-portfolios <ul> <li>Dossiers</li> <li>Portfolios and E-portfolios</li> </ul></li> <li>STRATEGIES for Dossiers, Portfolios, and E-portfolios</li> <li>Interviews and Follow-up Letters <ul> <li>Interviews</li> <li>Follow-up Communication</li> </ul></li> <li>STRATEGIES for Interviews and Follow-up Notes</li> <li>CHECKLIST for Résumés</li> <li>CHECKLIST for Job Application Letters</li> <li>CHECKLIST for Supporting Materials</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Memos and Letters</strong> <ul> <li>Memo Basics, Parts, and Format <ul> <li>Parts and Format of Memos</li> </ul></li> <li>Memo Tone</li> <li>Types of Memos <ul> <li>Transmittal Memo</li> <li>Summary or Follow-up Memo</li> <li>Informational Memo</li> </ul></li> <li>STRATEGIES for Memos</li> <li>Letter Basics, Parts, and Format <ul> <li>Letter Parts and Formats</li> </ul></li> <li>Letter Tone <ul> <li>Establishing and Maintaining a “You” Perspective</li> <li>Being Polite and Tactful</li> <li>Using Plain English</li> <li>Considering the Needs of International Readers</li> <li>Being Direct or Indirect</li> </ul></li> <li>STRATEGIES for Letters in General</li> <li>Types of Letters <ul> <li>Inquiry Letters</li> </ul></li> <li>STRATEGIES for Inquiry Letters <ul> <li>Claim Letters</li> </ul></li> <li>STRATEGIES for Claim Letters <ul> <li>Sales Letters</li> </ul></li> <li>STRATEGIES for Sales Letters <ul> <li>Adjustment Letters</li> </ul></li> <li>STRATEGIES for Adjustment Letters</li> <li>CHECKLIST for Memos and Letters</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Definitions</strong> <ul> <li>Audience and Purpose of Definitions</li> <li>Legal, Safety, and Societal Implications of Definitions</li> <li>Types of Definitions <ul> <li>Parenthetical Definitions</li> <li>Sentence Definitions</li> <li>Expanded Definitions</li> </ul></li> <li>Methods for Expanding Definitions <ul> <li>Etymology</li> <li>History</li> <li>Negation</li> <li>Operating Principle</li> <li>Analysis of Parts</li> <li>Visuals</li> <li>Comparison and Contrast</li> <li>Required Conditions</li> <li>Examples</li> <li>Using Multiple Expansion Methods</li> </ul></li> <li>Placement of Definitions</li> <li>STRATEGIES for Definitions</li> <li>CHECKLIST for Definitions</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Descriptions</strong> <ul> <li>Audience and Purpose of Descriptions</li> <li>Objectivity in Descriptions</li> <li>Elements of Descriptions <ul> <li>Title</li> <li>Introduction</li> <li>Sequence of Topics</li> <li>Visuals</li> <li>Conclusion</li> </ul></li> <li>Product and Process Descriptions</li> <li>A Complex Product Description</li> <li>A Complex Process Description</li> <li>STRATEGIES for Descriptions</li> <li>Specifications</li> <li>STRATEGIES for Specifications</li> <li>CHECKLIST for Descriptions and Specifications</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Instructions and Procedures</strong> <ul> <li>Audience and Purpose of Instructions</li> <li>Types of Instructional Formats <ul> <li>User Manuals</li> <li>Quick Reference Materials</li> <li>Assembly Guides</li> <li>Web-based Instructions</li> <li>Online Instructions</li> </ul></li> <li>Safety and Legal Implications</li> <li>Elements of Effective Instructions <ul> <li>Title</li> <li>Overview or Introduction</li> <li>Body</li> <li>Conclusion</li> <li>Visuals</li> <li>Notes, Cautions, Warnings, and Danger Notices</li> </ul></li> <li>Content, Style, and Design Considerations <ul> <li>Detail and Technicality</li> <li>Style</li> <li>Design</li> </ul></li> <li>STRATEGIES for Readable Instructions</li> <li>STRATEGIES for Accessible Instructions</li> <li>Procedures <ul> <li>Audience and Purpose Considerations</li> <li>Types of Procedures</li> </ul></li> <li>Conducting a Usability Survey</li> <li>STRATEGIES for Instructions and Procedures</li> <li>CHECKLIST for Instructions and Procedures</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Summaries</strong> <ul> <li>Audience and Purpose of Summaries</li> <li>Elements of Effective Summaries <ul> <li>Accuracy</li> <li>Completeness</li> <li>Conciseness</li> <li>Nontechnical Style</li> </ul></li> <li>Writing Summaries Step by Step <ul> <li>Step 1: Read the Original Document</li> <li>Step 2: Reread and Mark Essential Material</li> <li>Step 3: Cut and Paste the Key Information</li> <li>Step 4: Redraft the Information into Your Own Organizational Pattern and Words</li> <li>Step 5: Edit Your Draft</li> <li>Step 6: Compare Your Version with the Original Document</li> </ul></li> <li>Special Types of Summaries <ul> <li>Closing Summaries</li> <li>Informative Abstracts</li> <li>Descriptive Abstracts</li> <li>Executive Summaries</li> </ul></li> <li>Summarizing Information for Social Media</li> <li>STRATEGIES for Summaries</li> <li>CHECKLIST for Summaries</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Informal Reports</strong> <ul> <li>Two Categories of Reports: Informational and Analytical</li> <li>Types of Informational Reports <ul> <li>Progress Reports</li> </ul></li> <li>STRATEGIES for Progress Reports <ul> <li>Periodic Activity Reports</li> <li>Trip Reports</li> </ul></li> <li>STRATEGIES for Periodic Activity Reports</li> <li>STRATEGIES for Trip Reports <ul> <li>Meeting Minutes</li> </ul></li> <li>STRATEGIES for Meeting Minutes</li> <li>Types of Analytical Reports <ul> <li>Feasibility Reports</li> </ul></li> <li>STRATEGIES for Feasibility Reports <ul> <li>Recommendation Reports</li> </ul></li> <li>STRATEGIES for Recommendation Reports <ul> <li>Peer Review Reports</li> </ul></li> <li>STRATEGIES for Peer Review Reports</li> <li>CHECKLIST for Informal Reports</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Formal Reports</strong> <ul> <li>Audience and Purpose of Formal Reports <ul> <li>Comparative Analysis</li> <li>Causal Analysis</li> <li>Feasibility Analysis</li> </ul></li> <li>Elements of Effective Formal Reports <ul> <li>Accurate, Appropriate, and Clearly Interpreted Data</li> <li>Clearly Identified Purpose Statement</li> <li>Understandable Structure</li> <li>Readable Style</li> <li>Audience-centered Visuals</li> <li>User-friendly Design</li> </ul></li> <li>Parts of Formal Reports <ul> <li>Letter of Transmittal</li> <li>Front Matter</li> <li>Text of the Report</li> <li>End Matter</li> </ul></li> <li>STRATEGIES for Formal Reports <ul> <li>A Sample Formal Report</li> </ul></li> <li>CHECKLIST for Formal Reports</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Proposals</strong> <ul> <li>Audience and Purpose of Proposals</li> <li>Types of Proposals <ul> <li>Planning Proposals</li> <li>Research Proposals</li> <li>Sales Proposals</li> </ul></li> <li>Organization of Informal and Formal Proposals <ul> <li>Clear Title or Subject Line</li> <li>Background Information</li> <li>Statement of Problem or Situation</li> <li>Description of Solution or Resolution</li> <li>Costs, Timing, and Qualifications</li> <li>Conclusion</li> </ul></li> <li>STRATEGIES for Proposals <ul> <li>A Sample Formal Proposal</li> </ul></li> <li>CHECKLIST for Proposals</li> <li>APPLICATIONS</li> </ul></li> </ol> <h3>IV. DIGITAL MEDIA AND PRESENTATIONS</h3> <ol start="18"> <li><strong>Email</strong> <ul> <li>Workplace Email <ul> <li>Audience and Purpose of Email</li> <li>Components and Organization of Email</li> </ul></li> <li>Types of Workplace Email</li> <li>STRATEGIES for Choosing and Using Email</li> <li>Appropriate Style for Workplace Email</li> <li>STRATEGIES for Email Style and Tone in the Workplace</li> <li>Copyright and Privacy in Digital Communication</li> <li>CHECKLIST for Email</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Blogs, Wikis, and Web Pages</strong> <ul> <li>Blogs <ul> <li>Internal Blogs</li> <li>External Blogs</li> </ul></li> <li>Wikis <ul> <li>Internal Wikis</li> <li>External Wikis</li> </ul></li> <li>Web Pages</li> <li>Audience and Purpose of Web Pages</li> <li>Elements of Effective Web Pages <ul> <li>Structure</li> <li>Style</li> <li>Visuals</li> <li>Design</li> </ul></li> <li>Web Page Credibility and Privacy Issues</li> <li>STRATEGIES for Blogs, Wikis, and Web Pages</li> <li>CHECKLIST for Blogs, Wikis, and Web Pages</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Social Media</strong> <ul> <li>Considering Audience and Purpose <ul> <li>Audience as Contributor</li> <li>Personal versus Workplace Uses of Social Media</li> </ul></li> <li>Social Media in Technical and Workplace Communication <ul> <li>Customer Review Sites</li> <li>Facebook</li> <li>Google+</li> <li>Instagram</li> <li>LinkedIn and Other Job Sites</li> <li>Twitter</li> <li>YouTube</li> <li>Other Popular Social Media Sites</li> </ul></li> <li>Credibilty and Legal Issues</li> <li>STRATEGIES for Social Media</li> <li>CHECKLIST for Social Media</li> <li>APPLICATIONS</li> </ul></li> <li><strong>Oral Presentations and Video Conferencing</strong> <ul> <li>Audience and Purpose of Oral Presentations</li> <li>Types of Oral Presentations <ul> <li>Informative Presentations</li> <li>Training Presentations</li> <li>Persuasive Presentations</li> <li>Action Plan Presentations</li> </ul></li> <li>Sales Presentations</li> <li>Parts of Oral Presentations <ul> <li>Introduction</li> </ul></li> <li>Body <ul> <li>Conclusion</li> </ul></li> <li>Preparing Oral Presentations <ul> <li>Research and Connect the Topic to Your Audience</li> <li>Create an Outline or Storyboard</li> <li>Determine a Delivery Style</li> <li>Choose Your Technology</li> <li>Plan the Use of Visuals</li> </ul></li> <li>STRATEGIES for Preparing Oral Presentations <ul> <li>Practice the Presentation</li> </ul></li> <li>Using Presentation Software</li> <li>Video Conferencing</li> <li>STRATEGIES for Using Presentation Software and Video Conferencing</li> <li>Delivering Oral Presentations</li> <li>STRATEGIES for Delivering Oral Presentations</li> <li>CHECKLIST for Oral Presentations</li> <li>APPLICATIONS</li> </ul></li> </ol> <h3>Appendix A: Documenting Sources</h3> <ul> <li>What Is Plagiarism?</li> <li>Identifying Sources and Information to be Documented</li> <li>Taking Effective and Accurate Notes</li> <li>STRATEGIES for Taking Notes</li> <li>Quoting, Paraphrasing, and Summarizing Properly <ul> <li>Quoting the Work of Others</li> </ul></li> <li>STRATEGIES for Quoting the Work of Others <ul> <li>Paraphrasing the Work of Others</li> </ul></li> <li>STRATEGIES for Paraphrasing the Work of Others <ul> <li>Summarizing the Work of Others</li> </ul></li> <li>STRATEGIES for Summarizing the Work of Others</li> <li>Documentation: The Key to Avoiding Plagiarism <ul> <li>Why You Should Document</li> <li>What You Should Document</li> <li>How You Should Document</li> </ul></li> <li>MLA Documentation Style <ul> <li>MLA Parenthetical References</li> <li>MLA Works Cited Entries</li> </ul></li> <li>APA Documentation Style <ul> <li>APA Parenthetical References</li> <li>APA Reference Entries</li> </ul></li> <li>Other Documentation Styles</li> <li>Recognizing Copyright Issues <ul> <li>Works in the Public Domain</li> <li>Fair Use</li> <li>The Difference between Plagiarism and Copyright Infringement</li> </ul></li> </ul> <h3>Appendix B: A Brief Handbook</h3> <ul> <li>Grammar <ul> <li>Sentence Fragments</li> <li>Run-on Sentences</li> <li>Comma Splices</li> <li>Faulty Agreement–Subject and Verb</li> <li>Faulty Agreement–Pronoun and Referent</li> <li>Faulty Coordination and Subordination</li> <li>Faulty Pronoun Case</li> </ul></li> <li>Punctuation <ul> <li>Period</li> <li>Question Mark</li> <li>Exclamation Point</li> <li>Semicolon</li> <li>Colon</li> <li>Comma</li> <li>Apostrophe</li> <li>Quotation Marks</li> <li>Ellipses</li> <li>Brackets</li> <li>Italics</li> <li>Parentheses</li> <li>Dashes</li> </ul></li> <li>Mechanics <ul> <li>Abbreviation</li> <li>Hyphenation</li> <li>Capitalization</li> <li>Numbers and Numerals</li> <li>Spelling</li> </ul></li> <li>Usage</li> <li>Transitions <ul> <li>Use Transitional Expressions</li> <li>Repeat Key Words and Phrases</li> <li>Use Forecasting Statements</li> </ul></li> <li>Lists <ul> <li>Embedded Lists</li> <li>Vertical Lists</li> </ul></li> </ul> <h4 class="h5">Works Cited</h4> <h4 class="h5">Credits</h4> <h4 class="h5">Index</h4> </div>