Cheryl Schmidt,
Cheryl A. Schmidt,
Christopher Lee
Complete A+ Guide to IT Hardware and Software
CompTIA A+ Exams 220-1101 & 220-1102
Gebonden Engels 2022 9780137670444
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1101) and Core 2 (220-1102) exams
This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exam objectives includes coverage of Windows 11, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management.
Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies—making this the definitive resource for mastering the tools and technologies you'll encounter in real IT and business environments. Schmidt's emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician.
Learn more quickly and thoroughly with these study and review tools: Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you'll be learning, and you cover all you need to know Hundreds of photos, figures, and tables present information in a visually compelling full-color design Practical Tech Tips provide real-world IT tech support knowledge Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician Review Questions—including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions—carefully assess your knowledge of each learning objective Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose Key Terms identify exam words and phrases associated with each topic Detailed Glossary clearly defines every key term Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding Chapter Summaries recap key concepts for more efficient studying Certification Exam Tips provide insight into the certification exam and preparation process
Now available online for free, the companion Lab Manual!
The companion Complete A+ Guide to IT Hardware and Software Lab Manual provides students hands-on practice with various computer parts, mobile devices, wired networking, wireless networking, operating systems, and security. The 140 labs are designed in a step-by-step manner that allows students to experiment with various technologies and answer questions along the way to consider the steps being taken. Some labs include challenge areas to further practice the new concepts. The labs ensure students gain the experience and confidence required to succeed in industry.
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<p> Introduction ...............xxvii</p> <p> Features of this Book ......xxviii</p> <p><strong>Chapter 1: Introduction to the World of IT </strong><strong>........ </strong><strong>1</strong></p> <p> Who Needs This Book? ............ 2</p> <p> Technician Qualities .... 2</p> <p> Breaking into IT with the CompTIA A+ Certification ................ 5</p> <p> Basic Skills for This Course .... 5</p> <p> Types of Computers ..... 8</p> <p> Basic Computer Hardware ....... 8</p> <p> Mice and Keyboards ..14</p> <p> Common Peripherals .17</p> <p> 1s and 0s .............18</p> <p> Safety Notes .......21</p> <p> Chapter Summary ......22</p> <p> Key Terms ...........23</p> <p> Review Questions .......24</p> <p> Exercises .............26</p> <p><strong>Chapter 2: Connectivity </strong><strong>......</strong><strong>31</strong></p> <p> Introduction to Connectivity ..32</p> <p> External Connectivity 32</p> <p> Mouse and Keyboard Ports ....32</p> <p> Video Ports .........33</p> <p> Audio Ports .........44</p> <p> eSATA Ports .......45</p> <p> Modem and Serial Ports .........45</p> <p> Network Ports ....47</p> <p> Network Cabling ........48</p> <p> Integrated Motherboard Ports 54</p> <p> Getting to Know Ports.............54</p> <p> Wireless Connectivity for Input Devices .....56</p> <p> Chapter Summary ......57</p> <p> Key Terms ...........59</p> <p> Review Questions .......60</p> <p> Exercises .............61</p> <p> Activities .............64</p> <p><strong>Chapter 3: On the Motherboard</strong><strong>...</strong><strong>67</strong></p> <p> Introduction to the Motherboard ...................68</p> <p> Processor Overview ...68</p> <p> Processor Basics 69</p> <p> Speeding Up Processor Operations Overview ....71</p> <p> Clocking ..............72</p> <p> Cache ...................73</p> <p> Threading Technology .............73</p> <p> Connecting to the Processor ..74</p> <p> Multicore Processors .74</p> <p> Graphics Processing Unit (GPU) ..................76</p> <p> Introduction to Virtualization .76</p> <p> Intel Processors ..77</p> <p> AMD Processors ........78</p> <p> CPU Sockets ......79</p> <p> Processor Cooling ......80</p> <p> Installing a Processor 82</p> <p> Upgrading Processors 84</p> <p> Overclocking Processors ........84</p> <p> Installing CPU Thermal Solutions ................85</p> <p> Troubleshooting Processor Issues .................86</p> <p> Expansion Slots .87</p> <p> PCI (Peripheral Component Interconnect) ..88</p> <p> AGP (Accelerated Graphics Port) .................88</p> <p> PCIe (Peripheral Component Interconnect Express) .................89</p> <p> Motherboard Security Options ......................93</p> <p> Types of Motherboards ...........94</p> <p> Upgrading and Replacing Motherboards ....95</p> <p> Motherboard Troubleshooting .......................96</p> <p> Chapter Summary ......99</p> <p> Key Terms .........101</p> <p> Review Questions .....102</p> <p> Exercises ...........104</p> <p> Activities ...........106</p> <p><strong>Chapter 4: Introduction to Configuration </strong><strong>......</strong><strong>109</strong></p> <p> Configuration Overview .......110</p> <p> BIOS Overview ........110</p> <p> The Setup Program ..111</p> <p> Flash BIOS .......112</p> <p> BIOS/UEFI Configuration Settings ............113</p> <p> CMOS Memory ........117</p> <p> Motherboard Battery .............118</p> <p> Firmware Updates: Flashing/Clearing the BIOS/UEFI ...........118</p> <p> Other Configuration Parameters ..................120</p> <p> Hardware Configuration Overview.............123</p> <p> Installing a USB Device .......124</p> <p> Installing an eSATA Card .....128</p> <p> Installing a Network Interface Card ...........129</p> <p> Troubleshooting Configurations ..................130</p> <p> Chapter Summary ....133</p> <p> Key Terms .........133</p> <p> Review Questions .....134</p> <p> Exercises ...........136</p> <p> Activities ...........140</p> <p><strong>Chapter 5: Disassembly and Power </strong><strong>...................</strong><strong>143</strong></p> <p> Disassembly Overview ..........144</p> <p> Electrostatic Discharge (ESD) .....................144</p> <p> Electromagnetic Interference (EMI) ..........146</p> <p> Tools ..................147</p> <p> Disassembly .....148</p> <p> Reassembly .......156</p> <p> Preventive Maintenance ........156</p> <p> Basic Electronics Overview .159</p> <p> Power Supply Overview .......163</p> <p> Replacing or Upgrading a Power Supply ..170</p> <p> Power Protection ......172</p> <p> Symptoms of Power Supply Problems ......173</p> <p> Chapter Summary ....177</p> <p> Key Terms .........179</p> <p> Review Questions .....180</p> <p> Exercises ...........182</p> <p> Activities ...........184</p> <p><strong>Chapter 6: Memory </strong><strong>....</strong><strong>187</strong></p> <p> Memory Overview ...188</p> <p> Memory Physical Packaging188</p> <p> Planning a Memory Installation ..................189</p> <p> Installing Memory Overview .......................200</p> <p> Virtual RAM ....202</p> <p> Monitoring Memory Usage in Windows ...203</p> <p> Older Applications in Windows ..................204</p> <p> Troubleshooting Memory Problems ...........205</p> <p> Removable Storage ..207</p> <p> Chapter Summary ....211</p> <p> Key Terms .........212</p> <p> Review Questions .....213</p> <p> Exercises ...........215</p> <p> Activities ...........221</p> <p><strong>Chapter 7: Storage Devices </strong><strong>...........</strong><strong>223</strong></p> <p> Storage Devices Overview ...224</p> <p> Hard Drive Overview ............225</p> <p> Solid-State Drive (SSD) Overview .............227</p> <p> Mechanical Drive Interfaces Overview .....229</p> <p> M.2 and NVMe230</p> <p> PATA, SATA, and SAS Connectivity .........231</p> <p> Storage Device Configuration Overview ...235</p> <p> System BIOS/UEFI Configuration for Storage Devices .........241</p> <p> Hard Drive Preparation Overview ..............242</p> <p> Windows Disk Management 250</p> <p> Fault Tolerance 253</p> <p> Windows Storage Spaces ......255</p> <p> Disk Caching/Virtual Memory ....................256</p> <p> Troubleshooting Storage Devices Overview .....258</p> <p> Data Loss and Corruption ....260</p> <p> Troubleshooting New Storage Device Installation ...................260</p> <p> Troubleshooting Previously Installed Storage Devices ...........262</p> <p> RAID Issues .....265</p> <p> SSD Issues ........266</p> <p> Chapter Summary ....268</p> <p> Key Terms .........271</p> <p> Review Questions .....272</p> <p> Exercises ...........274</p> <p> Activities ...........277</p> <p><strong>Chapter 8: Video and Multimedia Devices</strong><strong>.....</strong><strong>279</strong></p> <p> Multimedia Devices Overview ....................280</p> <p> Video Overview ........280</p> <p> Video Cards ......280</p> <p> Projectors ..........287</p> <p> Introduction to Audio ............289</p> <p> Installing Sound Cards ..........292</p> <p> Sound Cards Using Windows ......................293</p> <p> Speakers ............295</p> <p> Troubleshooting Sound Problems ..............296</p> <p> Optical Drive Overview ........297</p> <p> Optical Drive Installation .....300</p> <p> Troubleshooting Optical Drive Issues ........300</p> <p> Scanners ............302</p> <p> Other Multimedia Devices ...305</p> <p> Chapter Summary ....309</p> <p> Key Terms .........310</p> <p> Review Questions .....311</p> <p> Exercises ...........313</p> <p> Activities ...........315</p> <p><strong>Chapter 9: Printers and Multifunction Devices </strong><strong>.....</strong><strong>317</strong></p> <p> Printer/Multifunction Device Overview ....318</p> <p> Categories of Printers ............318</p> <p> Impact Printers .319</p> <p> Inkjet Printers ...321</p> <p> Laser Printers ...323</p> <p> Thermal Printers .......327</p> <p> 3-D Printers ......329</p> <p> Paper ..................332</p> <p> Virtual Printing 334</p> <p> Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges 335</p> <p> Upgrading Printers ...336</p> <p> Printer Maintenance .336</p> <p> Printer Installation Overview .......................342</p> <p> Installing Multifunction Devices .................343</p> <p> USB Printer Installation ........343</p> <p> Printers in the Windows Environment .......344</p> <p> Printer Sharing .349</p> <p> Cloud Printing/Scanning .......354</p> <p> General Printer Troubleshooting .................355</p> <p> USB-Attached Printer Troubleshooting .....359</p> <p> Windows Printer Troubleshooting ..............359</p> <p> Impact Printer Troubleshooting ...................362</p> <p> Inkjet Printer Troubleshooting .....................363</p> <p> Laser Printer Troubleshooting .....................363</p> <p> Chapter Summary ....366</p> <p> Key Terms .........368</p> <p> Review Questions .....369</p> <p> Exercises ...........371</p> <p> Activities ...........372</p> <p><strong>Chapter 10: Mobile Devices </strong><strong>..........</strong><strong>375</strong></p> <p> Mobile Device Overview ......376</p> <p> Using Mobile Devices ...........382</p> <p> Cell Phones .......385</p> <p> Mobile Apps .....387</p> <p> Mobile Device Wired Connectivity ............390</p> <p> Mobile Device Wireless Connectivity .......393</p> <p> Mobile Device Email Configuration ..........399</p> <p> Mobile Device Synchronization and Backup ....401</p> <p> Other Mobile Software Tools ......................408</p> <p> Laptops Overview ....410</p> <p> Laptop Hardware ......410</p> <p> Laptop Power ...415</p> <p> Laptop Repairs Overview .....418</p> <p> Laptop Display 433</p> <p> Mobile Device Security ........440</p> <p> Mobile Device Travel and Storage .............447</p> <p> Mobile Device Troubleshooting Overview ........447</p> <p> Chapter Summary ....462</p> <p> Key Terms .........465</p> <p> Review Questions .....466</p> <p> Exercises ...........468</p> <p> Activities ...........470</p> <p><strong>Chapter 11: Computer Design and Troubleshooting Review </strong><strong>..</strong><strong>473</strong></p> <p> Design Overview ......474</p> <p> Computer System Design .....474</p> <p> Motherboard and Associated Component Design ....................481</p> <p> Power Supply and Case Design ..................481</p> <p> Storage Subsystem Design ...483</p> <p> Audio Subsystem Design .....483</p> <p> Display Subsystem Design ...484</p> <p> Troubleshooting Overview ...485</p> <p> Step 1. Identify the Problem 486</p> <p> Step 2. Establish a Theory of Probable Cause (Question the Obvious) ...................487</p> <p> Step 3. Test the Theory to Determine the Cause ......................495</p> <p> Step 4. Establish a Plan of Action to Resolve the Problem and Implement the Solution ............497</p> <p> Step 5. Verify Full System Functionality and, If Applicable, Implement Preventive Measures .497</p> <p> Step 6. Document the Findings, Actions, and Outcomes ........497</p> <p> Sample Troubleshooting Flowcharts ..........498</p> <p> Chapter Summary ....502</p> <p> Key Terms .........504</p> <p> Review Questions .....505</p> <p> Exercises ...........506</p> <p> Activities ...........511</p> <p><strong>Chapter 12: Internet Connectivity, Virtualization, and Cloud Technologies </strong><strong>.......</strong><strong>515</strong></p> <p> Internet Connectivity Overview ..................516</p> <p> Dial-up Connectivity .............516</p> <p> Cable Modems .518</p> <p> xDSL Modems .519</p> <p> VoIP ...................520</p> <p> Fiber Networks 522</p> <p> Satellite Modems ......524</p> <p> Mobile Connectivity Overview ...................525</p> <p> Web Browsers ..528</p> <p> Basic Web Browser Issues ....531</p> <p> Introduction to Virtualization .......................533</p> <p> Desktop Virtualization Basics ......................534</p> <p> Cloud Computing .....537</p> <p> Chapter Summary ....543</p> <p> Key Terms .........545</p> <p> Review Questions .....546</p> <p> Exercises ...........547</p> <p> Activities ...........549</p> <p><strong>Chapter 13: Networking </strong><strong>...</strong><strong>551</strong></p> <p> Networking Overview ...........552</p> <p> Network Media Overview ....559</p> <p> Ethernet over Power 568</p> <p> Protecting Your Network and Cable Investment .......................569</p> <p> The OSI Model 573</p> <p> The TCP/IP Model ...575</p> <p> Network Addressing 577</p> <p> More IPv4 Addressing ..........578</p> <p> Wireless Networks Overview ......................581</p> <p> Wireless Network Standards 582</p> <p> Wireless Network Components ...................583</p> <p> Wireless Network Design .....585</p> <p> Antenna Basics 590</p> <p> Wireless and Wired Client Device Configuration Overview ..594</p> <p> Configuring an End Device: IP Addressing .......594</p> <p> Adding a Computer to a Windows Domain .......601</p> <p> Wireless NIC–Specific Settings ..................601</p> <p> Advanced NIC Properties .....603</p> <p> NIC Configuration When Using Virtualization .603</p> <p> Thin or Thick Client Installation Overview .......605</p> <p> Wireless AP/Router Configuration .............607</p> <p> WWAN Cellular Configuration ...................608</p> <p> IoT and Smart Devices ..........609</p> <p> Network Troubleshooting .....611</p> <p> Troubleshooting Cable and DSL Modems 619</p> <p> Networking Multifunction Devices ............619</p> <p> Network Servers .......621</p> <p> Embedded, SCADA, and Legacy Systems ........622</p> <p> Software-Defined Networking .....................623</p> <p> Network Terminology ...........624</p> <p> The TCP/IP Model in Action .......................625</p> <p> More Windows Network Settings ...............627</p> <p> Introduction to Shared Folders ....................632</p> <p> Chapter Summary ....635</p> <p> Key Terms .........637</p> <p> Review Questions .....639</p> <p> Exercises ...........642</p> <p> Activities ...........648</p> <p><strong>Chapter 14: Introduction to Operating Systems </strong><strong>...</strong><strong>651</strong></p> <p> Operating Systems Overview ......................652</p> <p> User Interaction with Operating Systems .653</p> <p> Overview of Popular Operating Systems ..654</p> <p> 32-Bit vs. 64-Bit Operating Systems .........655</p> <p> Windows 10 and Windows 11 Versions .....656</p> <p> Workstation Operating Systems ..................657</p> <p> Operating Systems for Mobile Devices .....657</p> <p> End-of-Life (EOL) Concerns .......................658</p> <p> Update Limitations ..658</p> <p> Compatibility Concerns ........659</p> <p> Corporate Operating System Needs ...........660</p> <p> Basic Windows Usage Overview ................661</p> <p> Windows 10 and Windows 11 Desktop Components ..............663</p> <p> Shortcuts and Tiles ...669</p> <p> Recycle Bin ......670</p> <p> Interactions Within a Window .....................670</p> <p> Managing Windows Files and Folders .......672</p> <p> Searches and Indexing ..........678</p> <p> Attributes, Compression, and Encryption .679</p> <p> Introduction to Windows Control Panel Utilities .....................682</p> <p> Determining the Windows Version .............685</p> <p> Windows Registry ....686</p> <p> Editing the Windows Registry .....................687</p> <p> Backing Up Data ......688</p> <p> WinRE ...............688</p> <p> Recovering the Windows OS .......................688</p> <p> Chapter Summary ....690</p> <p> Key Terms .........691</p> <p> Review Questions .....692</p> <p> Exercises ...........693</p> <p> Activities ...........695</p> <p><strong>Chapter 15: Introduction to Scripting </strong><strong>..............</strong><strong>697</strong></p> <p> Scripting Overview ..698</p> <p> Command Prompt Overview .......................699</p> <p> Command Prompt Basics .....699</p> <p> Moving Around from a Command Prompt ........701</p> <p> The md and rd Commands .705</p> <p> Two Useful Commands: del and type .706</p> <p> Copying Files ...706</p> <p> The attrib Command ......708</p> <p> Why Learn Commands? .......708</p> <p> PowerShell ........708</p> <p> Other Commands You Should Look Over 709</p> <p> Command Format ....710</p> <p> Introduction to Scripting .......734</p> <p> Script File Types .......735</p> <p> Use Cases for Scripting ........736</p> <p> Mitigating Consequences of Scripting .......737</p> <p> Environment Variables ..........738</p> <p> Script Syntax ....740</p> <p> Introduction to Script Programming ..........741</p> <p> Variables ............741</p> <p> Data Types ........743</p> <p> Examples of Using Variables .......................744</p> <p> Comments Within Scripts .....745</p> <p> Basic Script Constructs .........746</p> <p> Decisions: The Selection Structure.............746</p> <p> Compound Conditions and Logical Operators ..750</p> <p> Loops: The Repetition Structure .................751</p> <p> A Brief Look at VBScript and PowerShell ........753</p> <p> Chapter Summary ....756</p> <p> Key Terms .........757</p> <p> Review Questions .....758</p> <p> Exercises ...........759</p> <p> Activities ...........760</p> <p><strong>Chapter 16: Advanced Windows </strong><strong>.</strong><strong>763</strong></p> <p> Advanced Windows Overview ....................764</p> <p> Preinstallation of Windows ..764</p> <p> Installation/Upgrade of Windows ...............774</p> <p> Corporate Windows Deployment ................775</p> <p> Verifying the Installation ......776</p> <p> Troubleshooting a Windows Installation ...777</p> <p> Reloading Windows .779</p> <p> Windows Updates ....780</p> <p> Backing Up the Windows Registry and Data ....781</p> <p> Configuring Windows Overview .................783</p> <p> Configuring Windows ...........784</p> <p> Adding Devices ........784</p> <p> Installing/Removing Software .....................792</p> <p> Computer Management Console .................796</p> <p> System Tools ....797</p> <p> User Account Management ..801</p> <p> Managing Storage ....807</p> <p> Managing Services and Applications .........811</p> <p> Data Sources (ODBC) ...........812</p> <p> Print Management Console ..813</p> <p> Overview of the Windows Boot Process ...814</p> <p> System Restore .....815</p> <p> Windows Recovery Environment (WinRE) ..................816</p> <p> Startup Settings Menu ...........819</p> <p> System Configuration Utility .......................820</p> <p> Task Manager ...824</p> <p> Speeding Up the Windows Boot Process ..826</p> <p> Troubleshooting the Windows Boot Process .....827</p> <p> Black Screen/Video Issues ...829</p> <p> Troubleshooting a Service That Does Not Start .......................831</p> <p> Slow Boot .........832</p> <p> Troubleshooting Windows Network Settings ....833</p> <p> Windows Reboots/System Instability ........835</p> <p> Shutdown Problems .835</p> <p> Summary of Troubleshooting Steps ...........836</p> <p> Power Options..836</p> <p> Monitoring System Performance ................838</p> <p> Supporting Windows Computers Remotely .......843</p> <p> Preventive Maintenance for Your Operating System ...............846</p> <p> Chapter Summary ....848</p> <p> Key Terms .........850</p> <p> Review Questions .....851</p> <p> Exercises ...........852</p> <p> Activities ...........854</p> <p><strong>Chapter 17: macOS and Linux Operating Systems </strong><strong>......................</strong><strong>857</strong></p> <p> Introduction to macOS ..........858</p> <p> Navigating the User Interface ......................859</p> <p> Basic System Usage, Updates, and Backups .....862</p> <p> Management and Troubleshooting Tools ..866</p> <p> Utilities ..............869</p> <p> Introduction to Linux ............878</p> <p> Navigating the GNOME User Interface ....879</p> <p> Basic System Usage, Updates, and Backups .....880</p> <p> Command-Line Interface ......883</p> <p> macOS and Linux Best Practices ................892</p> <p> Chapter Summary ....893</p> <p> Key Terms .........894</p> <p> Review Questions .....895</p> <p> Exercises ...........896</p> <p> Activities ...........897</p> <p><strong>Chapter 18: Computer and Network Security </strong><strong>.......</strong><strong>899</strong></p> <p> Security Overview ....900</p> <p> Security Policy .900</p> <p> Physical Security ......901</p> <p> Logical Security .......908</p> <p> Considering the End User ....912</p> <p> Licensing ...........912</p> <p> Security Threats and Vulnerabilities ...........915</p> <p> Protecting Access to Local and Network Resources ................920</p> <p> Permissions .......928</p> <p> Folder Options .934</p> <p> Protecting the Operating System and Data ........935</p> <p> Internet Security .......942</p> <p> Remote Access to Network Devices ..........955</p> <p> Internet Appliances ..956</p> <p> Wireless Network Security Overview ........957</p> <p> Security Incident Response ..964</p> <p> A Final Word About Security ......................966</p> <p> Chapter Summary ....968</p> <p> Key Terms .........969</p> <p> Review Questions .....971</p> <p> Exercises ...........973</p> <p> Activities ...........975</p> <p><strong>Chapter 19: Operational Procedures </strong><strong>................</strong><strong>977</strong></p> <p> Operational Procedures Overview ..............978</p> <p> Proper Power Handling and Adverse Power Conditions .........986</p> <p> IT Documentation ....994</p> <p> Change Management .............999</p> <p> Chapter Summary . 1012</p> <p> Key Terms ...... 1014</p> <p> Review Questions .. 1015</p> <p> Exercises ........ 1017</p> <p> Activities ........ 1018</p> <p><strong>Appendix A: Subnetting Basics </strong><strong> </strong><strong>1021</strong></p> <p><strong>Appendix B: Certification Exam Objectives (Online)</strong></p> <p><strong>Glossary </strong><strong> </strong><strong>1025</strong></p> <p> </p> <p>9780137670444, TOC, 7/29/2022</p>
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