John Alford
Engaging Public Sector Clients
From Service-Delivery to Co-Production
Gebonden Engels 2009 9780230223769Levertijd ongeveer 9 werkdagen
Gratis verzonden
Samenvatting
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Specificaties
ISBN13:9780230223769
Taal:Engels
Bindwijze:gebonden
Uitgever:Palgrave Macmillan UK
Hoofdrubriek:Mens en maatschappij, Mens en maatschappij
Lezersrecensies
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Inhoudsopgave
Introduction: Client Co-Production of Public Services The Co-Production Concept Clients in the Public Sector Legal Compliance, Regulation and Co-Production Theoretical Constructs and Methodology Postal Service Customers as Co-Producers Long-Term Unemployed People as Co-Producers Taxpayers as Co-Producers Client Co-Production: An Exchange Perspective Managing for Client Co-Production Implications
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