Keynote Speeches.- Change Analysis — Innovation and Evolution.- The Computer — The Businessman’s Window to His Enterprises.- Challenges in New Service Development and Value Creation through Service.- Co-design of Business and IT.- Churchmanian Co-design — Basic Ideas and Application Examples.- The Ideal Oriented Co-design Approach Revisited.- What’s in It for Me? Co-design of Business and IS.- Modelling of Reusable Business Processes: An Ontology-Based Approach.- Product Characteristics Influencing Customer Communication Media Portfolio in Distance Selling Settings.- Process Maturity and Organizational Structure as a Framework for Performance Improvements.- Modeling Business Processes in Public Administration.- Facilitating Learning in SPI through Co-design.- Feasibility Study: New Knowledge Demands in Turbulent Business World.- Co-design as Proposals, Assessments and Decisions — Stakeholder Interaction in Information Systems Development.- Inter-Activities Management for Supporting Cooperative Software Development.- The Socialization of Virtual Teams: Implications for ISD.- Providing a Correct Software Design in an Environment with Some Set of Restrictions in a Communication between Product Managers and Designers.- Communication and Methods.- New Document Concept and Metadata Classification for Broadcast Archives.- Class Model Development Using Business Rules.- Ontology-Based Evaluation and Design of Domain-Specific Visual Modeling Languages.- Engagements as a Unifying Concept for Process Integration.- Method Configuration — A Systems Development Project Revisited.- Combining Project Management Methods: A Case Study of Dlstributed Work Practices.- User Research Challenges in Harsh Environments: A Case Study in Rock Crushing Industry.- Scenarios for Improvement of Software Development Methodologies.- Managing the Collaborative Networks Lifecycle: A Meta-Methodology.- Modelling Assignments.- Collaborative Tools’ Quality in Web-Based Learning Systems — A Model of User Perceptions.- The Work that Analysts Do: A Systemic Functional Approach to Elicitation.- Human Values of Information Technology.- Cost Effective Development of Usable Systems: Gaps between HCI and Software Architecture Design.- Challenging the HCI Concept of Fidelity by Positioning Ozlab Prototypes.- Rapid Prototyping of User Interfaces in Robot Surgery — Wizard of Oz in Participatory Design.- Designing Simulation-Games for Organizational Prototyping.- The Role of End-Users for Wireless Information Systems Usage.- Maintaining Compatibility in an Innovation Infrastructure.- Defining User Characteristics to Divide Layers in a Multi-Layered Context.- Translating Metaphors into Design Patterns.- Exploring the Feasibility of a Spatial User Interface Paradigm for Privacy-Enhancing Technoloqy.- Database Level Honeytoken Modules for Active DBMS Protection.- Morally Successful Collaboration between Academia and Industry — A Case of a Project Course.- Information society development in Latvia: current state and perspectives.- Service Development and IT.- Portalen Handelsplats Wermland — Practical E-commerce for Värmland’s Businesses and Municipalities.- How Standard Are the Standard Barriers to E-commerce Adoption? Empirical Evidence from Australia, Sweden and the USA.- The Role of Change Agents in Technology Adoption Process.- Conceptual Model of Multidimensional Marketing Information System.- A Distributed Workspace to Enable Engineering Inter-Company Collaboration: Validation and New Lessons Learnt from SIMNET.- ISETTA: Service Orientation in the “Bologna Process” of a Large University.- The User Interface as a Supplier of Intertwined e-Services.- Selecting Processes for Co-designing eGovernment Services.- Infusing Technology into Customer Relationships: Balancing High-Tech and High-Touch.- Prerequisites and Effects of CRM Systems Use in Poland.- Understanding Enterprise Systems’ Impact(s) on Business Relationships.- Personalized Faculty Support from Central IT Geo-Teams.- Requirements Engineering (RE) in the IS Life-Cycle.- Verifying Information Content Containment of Conceptual Data Schemata by Using Channel Theory.- Integration of Schemas on the Pre-Design Level Using the KCPM-Approach.- Towards a Generic and Integrated Enterprise Modeling Approach to Designing Databases and Software Components.- A Synthesis Approach to Deriving Object-Based Specifications from Object Interaction Scenarios.- Formalizing Constraints for Geographic Information.- A Practical Approach of Web System Testing.- Overview of the Evaluation Approaches and Frameworks for Requirements Engineering Tools.- Requirements Engineering Tool Evaluation Approach.- Decision-Making Activities in Requirements Engineering Decision Processes: A Case Study.- Requirements Practices: A Comparative Industrial Survey.- An Empirical Study Identifying High Perceived Value Requirements Engineering Practices.- A First Step towards General Quality Requirements for e-Records.- Handling Instable Requirements by Concern-Based Versioning.- Semantic Web Approaches and Applications.- Domain Knowledge-Based Reconciliation of Model Fragments.- Using Ontologies for Business and Application Integration in Enterprise Quality Management.- Ontology-Based Elicitation of Business Rules.- Exporting Relational Data into a Native XML Store.- The XSD-Builder Specification Language—Toward a Semantic View of XML Schema Definition.- Challenges in Developing XML-Based Learning Repositories.- Semantic Modeling for Virtual Organization: A Case for Virtual Course.- semiBlog — Semantic Publishing of Desktop Data.- WEB Services Networks and Technological Hybrids — The Integration Challenges of WAN Distributed Computing for ASP Providers.- Named Entity Recognition in a Hungarian NL Based QA System.- Mobile Agents Architecture in Data Presentation Domain.- Active Extensions in a Visual Interface to Databases.- Management and IT (MIT).- Information Management in Small Enterprises — Construction of a Tool with a Holistic Perspective.- Improving ICT Governance by Reorganizing Operation of ICT and Software Applications: The First Step to Outsource.- Beliefs and Attitudes Associated with ERP Adoption Behaviours: A Grounded Theory Study from IT Manager and End-user Perspectives.- Supporting Knowledge Transfer in IS Deployment Projects.- IT Enabled Enterprise Transformation: Perspectives Using Product Data Management.- Integration of Text- and Data-Mining Technologies for Use in Banking Applications.- Syndicate Data Incorporation into Data Warehouses: A Categorization and Verification of Problems.- Reflections on the Body of Knowledge in Software Engineering.- A Relational Perspective on Knowledge Integration between Self-Contained Work Groups: A Case Study in the Health Care Sector.- The Birth, Death, and Resurrection of an SPI Project.- Developing Organisational Knowledge Management Initiatives: A Collaborative Research Approach.- Challenges in System Testing — An Interview Study.