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Understanding, Managing and Implementing Quality

Frameworks, Techniques and Cases

Paperback Engels 2001 9780415222723
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Samenvatting

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

Specificaties

ISBN13:9780415222723
Taal:Engels
Bindwijze:Paperback
Aantal pagina's:254
Uitgever:Taylor & Francis Ltd

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Inhoudsopgave

List of figures, List of tables, List of contributors, Acknowledgements, Glossary, Introduction, PART I Developing a strategic orientation for Quality Management, PART II Quality improvement tools and techniques for the twenty-first century, PART III Case studies in Quality Management, Index

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          Understanding, Managing and Implementing Quality