Ray Braithwaite,
Ray Braithwaite
Managing Aggression
Gebonden Engels 2001 9780415243797Levertijd ongeveer 11 werkdagen
Gratis verzonden
Samenvatting
How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:empowers individuals by providing a range of useful useful skills that can help in managing aggressionenables staff placed in difficult or dangerous situations by their employers to address the issue effectivelyclarifies the responsibilities of the manager in ensuring staff are safeguardedbuilds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace.
Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.
Specificaties
ISBN13:9780415243797
Taal:Engels
Bindwijze:Gebonden
Aantal pagina's:200
Uitgever:Taylor & Francis Ltd
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
1. The Workplace Culture 2. Harassment and Bullying within the Workplace 3. Reducing Levels of Aggression 4. Organisational Responses and Responsibilities 5. Safety First and Practical Ideas 6. Ethnic, Culture and Gender Considerations 7. Triggers/Causes of Aggression 8. Managing Aggressive Behaviours 9. The Aftermath of Aggression 10. Inter-agency Considerations 11. Alternatives to Aggression 12. Case Studies
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan