Managing Core Public Services

Paperback Engels 1998 9780631193128
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Samenvatting

This major text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

Specificaties

ISBN13:9780631193128
Taal:Engels
Bindwijze:Paperback
Aantal pagina's:304
Uitgever:John Wiley and Sons Ltd
Hoofdrubriek:, Algemeen management

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Inhoudsopgave

Acknowledgements.

List of Tables.

List of Figures.

Glossary of Terms.

List of Acronyms and Abbreviations.

1. Introduction.

2. Managing the Core Public Services.

3. Service Delivery - Meeting Citizen Needs.

4. Managing Resources for Social Gain.

5. Strategic Control of Core Public Services.

6. Organizational Structures for Effective Service Delivery.

7. Managing Professionals.

8. Review of Reform Programmes.

References.

Appendix.

Index.

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