Developing Support and Allied Staff in Higher Education

The contributors, Acknowledgements, Introduction: The undervalued resource, 1 Induction and appraisal: vital or simply a burden?, 2 Quality assurance and service delivery, 3 Teams, team working and problem-solving, 4 The use of vocational qualifications, standards and competences in the development of allied and support staff, 5 To accredit, or not to accredit?, 6 The impact of new technology and implications for support and allied staff training, 7 The management of pressure and prevention of stress, 8 It's not just courses: other ways of developing higher education support staff, 9 The Investors In People initiative and its implications for support staff in higher education, 10 Developing managers: towards management learning, 11 Operating staff development effectively in higher education: a departmental perspective, 12 A staff developer's perspective, 13 Towards the millennium and beyond, Glossary, Index