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Increasing Effectiveness

A Guide to Quality Management

Paperback Engels 1997 9780750707176
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Samenvatting

The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.

Specificaties

ISBN13:9780750707176
Taal:Engels
Bindwijze:Paperback
Aantal pagina's:186
Uitgever:Taylor & Francis Ltd

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Inhoudsopgave

Definitions of quality; selecting an approach; external quality awards; total quality management; getting started; management and staff; communications; processes and proceedings; teaching and learning; targets and standards; customer satisfaction surveys; review and self-assessment; assuring quality in franchising.

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