Angela Dahlberg
Air Rage
The Underestimated Safety Risk
Gebonden Engels 2001 9780754613251Levertijd ± 11 werkdagen
Gratis verzonden
Samenvatting
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
Specificaties
ISBN13:9780754613251
Taal:Engels
Bindwijze:Gebonden
Aantal pagina's:328
Uitgever:Taylor & Francis Ltd
Lezersrecensies
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Inhoudsopgave
Contents: Air rage - developing a new understanding; The air traveller - a human factors issue; The air traveller - the changing face; Crew members; The aviation system; Passenger risk management; Appendices; Bibliography; Index.
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan