Angela Dahlberg
Air Rage
The Underestimated Safety Risk
Gebonden Engels 2001 1e druk 9780754613251Levertijd ongeveer 11 werkdagen
Gratis verzonden
Samenvatting
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
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- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
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- inkoop en logistiek
- internet en social media
- it-management / ict
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- strategisch management
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- werk en loopbaan