Why Didn′t You Say That in the First Place?
How to Be Understood at Work
Paperback Engels 1997 9780787903442Samenvatting
Ever get the feeling that your coworkers don′t understand you?
Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life.
In Why Didn′t You Say that in the First Place?, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way.
You′ll discover:
Why nobody understands you
Why misunderstanding is normal
The power of strategic talk
Communicating when understanding is critical
It is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings.
Specificaties
Lezersrecensies
Inhoudsopgave
<p>Acknowledgements xvii</p>
<p>The Author xix</p>
<p>Part One Why Nobody Understands You</p>
<p>1 For Your Ears Only: Why Misunderstanding Is Normal 3</p>
<p>2 Beyond Mind Reading: The Power of Strategic Talk 24</p>
<p>Part Two How You Can Increase the Odds in Your Favor</p>
<p>3 When Words Are Deeds: Talk That Make Work Happen 51</p>
<p>4 Hearing Is Believing: Talk and the Written Word 72</p>
<p>5 Differences That Make a Difference: Talking Across Stereotypes 92</p>
<p>Part Three What Your Organization Can Do to Help</p>
<p>6 Building a Culture That Supports Understanding 113</p>
<p>7 Communicating When Understanding Is Critical 135</p>
<p>8 Creating a New Accountability 155</p>
<p>References 175</p>
<p>Index 177</p>
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