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Lean Toolbox for Service Systems

Paperback Engels 2008 9780954124441
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Samenvatting

'The Lean Toolbox for Service Systems' is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems.

The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach.

Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.

Specificaties

ISBN13:9780954124441
Trefwoorden:lean management
Taal:Engels
Bindwijze:paperback
Aantal pagina's:304
Uitgever:Picsie Books
Druk:1
Verschijningsdatum:10-1-2008
Hoofdrubriek:Organisatiekunde
ISSN:

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