The CIO Playbook – Strategies and Best Practices for IT Leaders to Deliver Value + WS

<p>Preface xi</p>
<p>Acknowledgments xv</p>
<p>Chapter 1: Step 1: Partner 1</p>
<p>Partnership versus Alignment 2</p>
<p>Build Business Partnerships 2</p>
<p>Develop an IT Strategic Plan 9</p>
<p>Different Approaches to Strategic Planning 20</p>
<p>Cloud Computing Is Changing the Role of IT 24</p>
<p>Chapter 2: Step 2: Organize 31</p>
<p>Brand Your Department 32</p>
<p>Define an IT Organizational Model 33</p>
<p>Define a Project Methodology 35</p>
<p>Manage the Software Selection Process 37</p>
<p>Maintain a Portfolio of Products and Services 41</p>
<p>PPM Software 44</p>
<p>Understand Your Capacity 44</p>
<p>Create IT Policies 45</p>
<p>Manage the Technology Partners 46</p>
<p>Benchmark IT 50</p>
<p>Chapter 3: Step 3: Innovate 55</p>
<p>Turn Ideas into Action 56</p>
<p>Create a Governance Framework 56</p>
<p>Demonstrate the Possibilities 63</p>
<p>Think Big 65</p>
<p>Develop Business Cases 68</p>
<p>Package Innovation 70</p>
<p>Go Green 74</p>
<p>Chapter 4: Step 4: Deliver 77</p>
<p>Why System Implementations Fail 78</p>
<p>Develop a High–Performance Team 79</p>
<p>Develop a Team–Building Program 80</p>
<p>Discover Organizational Readiness 86</p>
<p>Develop and Implement 94</p>
<p>Get Insanely Motivated 96</p>
<p>Just Say No 97</p>
<p>Manage Transitions 98</p>
<p>Measure Benefits 99</p>
<p>Communicate IT Value 103</p>
<p>Create a Communication Program 104</p>
<p>Go Global with Infrastructure 120</p>
<p>Choose the Right Number of Instances 121</p>
<p>Chapter 5: Step 5: Support 125</p>
<p>Create Service Level Agreements 126</p>
<p>Determine an Approach to IT Charge–Backs 135</p>
<p>Manage Operational Performance 136</p>
<p>Develop a Super User Program 137</p>
<p>Encourage Feedback 142</p>
<p>Standardize Communications 147</p>
<p>Build a Shared Service Center 149</p>
<p>Chapter 6: Step 6: Protect 153</p>
<p>Define Risk Management Goals 154</p>
<p>Be Transparent with Risk Management 155</p>
<p>Safeguard Cloud Computing 156</p>
<p>Safeguard Mobility 159</p>
<p>Safeguard Social Media 162</p>
<p>Chapter 7: Step 7: Grow 165</p>
<p>Standardize Job Descriptions 166</p>
<p>Develop a Role–Based Training Program 169</p>
<p>Rotate Your Staff 174</p>
<p>Retain Critical Skills 180</p>
<p>Cultivate High Potential 184</p>
<p>Recruit the Best 189</p>
<p>Foster Teamwork through Community Service 193</p>
<p>Recognize and Reward Employees 194</p>
<p>Build Your Personal Brand 196</p>
<p>Prepare Yourself for the New Workforce 196</p>
<p>Conclusion: 199</p>
<p>Touchdown Passes 199</p>
<p>Use Governance to Avoid Chaos 200</p>
<p>Show People How They Fit In 200</p>
<p>Just Say No 200</p>
<p>Don t Be Afraid to Take Risks 201</p>
<p>Manage Operational Performance 201</p>
<p>Use Meetings to Drive Deliverables 201</p>
<p>Build Awesome Teams 202</p>
<p>Bibliography 205</p>
<p>About the Author 211</p>
<p>About the Website 213</p>
<p>Index 215</p>