Crisis in Higher Education
A Customer-Focused, Resource Management Resolution
Gebonden Engels 2017 9781138032538Samenvatting
While many students, parents, educators, and organizations who hire their graduates hold US universities in high regard, the cost of higher education has risen much faster than the rate of inflation. High costs, in turn, have severely limited access to higher education for large portions of the US population or caused graduates and those who fall short of graduation to face substantial student loan debt. This book examines the root causes of these underlying problems and offers a comprehensive, easy-to-understand, high-impact solution. The book identifies actions that improve higher education outcomes including lower tuition costs, better access for student from low and middle income homes, faster throughput, fewer dropouts, and better job opportunities for graduates. It links a real and implementable solution to the underlying problems and their root causes. Upon finishing this book, readers should understand why the performance of higher education needs to improve and have solid ideas about how to fix it. The book focuses on public universities, but the ideas discussed are also applicable to private for-profit and not-for-profit universities. The writing style is simple and direct.
Specificaties
Lezersrecensies
Inhoudsopgave
Chapter 1: The Higher Education Conundrum
- Cope with two important demand-supply relations: Students to universities and universities to companies that hire graduates
- Address the needs of multiple customers
- Face accreditation by independent agencies that attempt to ensure high standards
- Have a tri-partite mission of research, teaching, and service
- Amass and manage key resources
- Allocate resources among administration, faculty, and facilities
Chapter 2: Identifying the Underlying Problems
- Costs are too high – rising much faster than the rate of inflation
- Quality while good can be improved
- Access is limited by high costs and poor preparation
- Low graduation rates
- Imbalance between supply of graduates and demand from companies in some programs
Chapter 3: Understanding the Root Causes
- Reductions in state government support for public universities
- Increases in the percent of university budgets spent on administration
- Expanding student expectations increase costs
- General fund budgets are sometimes used to subsidize ancillary services such as sports.
- Funding finesse: The use of student fees as surrogates for tuition increases
- Unclear understanding of who is the customer.
- Learning mechanism are largely unchanged for hundreds of years
- Universities have no or limited responsibility to ensure that programs they offer lead to jobs
- Standards are more and more difficult to maintain
Chapter 4: A Customer-Focused, Resource Management Resolution
- Understanding the customer: The demand-side
- Understanding the resources: The supply-side
Chapter 5: Focusing on the Ultimate Customer
Chapter 6: Becoming Student-Centered
Chapter 7: Determining Government’s Role in Higher Education
Chapter 8: Redesigning Curriculum and Pedagogy
Chapter 9: Reshaping the Faculty Structure and Role
Chapter 10: Creating High Technology Teaching Materials
Chapter 11: Reforming Administration and Management
Chapter 12: Revamping Relationships among High Schools, Community and Technical Colleges, and Universities
Chapter 13: Framing and Implementing a Practical Solution
- Why and how is higher education different?
- The need for an integrated and comprehensive solution
- Implementing a customer-focused resource management solution
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan
