Stephen Coscia
Tele-Stress
Relief for Call Center Stress
Gebonden Engels 2017 2e druk 9781138412231Levertijd ± 8 werkdagen
Gratis verzonden
Samenvatting
This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;
Specificaties
ISBN13:9781138412231
Taal:Engels
Bindwijze:Gebonden
Aantal pagina's:130
Uitgever:Taylor & Francis Ltd
Druk:2
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
Stop And Think; Introduction; Chapter 1 Gaining New Knowledge; Stress and Real Danger; Stress and Perceived Danger; Rational Thinking; Chapter 2 Irate Customers; React or Respond; Let Customers Vent; Your Voice; The Constructive Dialogue; Enigmatic Customers; The Dreaded Morning Call; Chapter 3 How We Learn; Inviting What is Conveyed; Never Give Up; Chapter 4 Grace Under Pressure; Think Before You Work; Physical Activity; Proper Diet; Self Talk; This Is Reality; Ten Strategies For Staying Courteous; Chapter 5 Section 1 -Aggregate Responses; Section 2 - Sensitive & Pragmatic Responses; Survey Summary; Screening For The Best CSRs Chapter 6 Conclusion
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan