Michael Chibili,
Shane de Bruyn,
Latifa Benhadda,
Conrad Lashley,
Saskia Penninga,
Bill Rowson
e.a.
Modern Hotel Operations Management
Gebonden Engels 2017 1e druk 9781138455511Levertijd ± 11 werkdagen
Gratis verzonden
Samenvatting
A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.
Specificaties
ISBN13:9781138455511
Taal:Engels
Bindwijze:Gebonden
Aantal pagina's:656
Uitgever:Taylor & Francis
Druk:1
Hoofdrubriek:Economie, Algemeen management, Inkoop en logistiek, Personeelsmanagement
Lezersrecensies
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Inhoudsopgave
1. The Hospitality Industry – Past, Present and Future 2. Rating Systems and the Structure of the Hospitality Industry 3. Hotel Management – Viewed from Above 4. The Rooms Department 5. The Food and Beverage Department 6. Hospitality Human Resource Management 7. Marketing for the Hospitality Industry 8. Financial Control and the Accounting Department 9. Facility Engineering and Maintenance 10. Managing Safety and Security Issues 11. Managing Hospitality Services 12. Conceiving Hospitality Processes 13. Designing Hospitality Processes 14. Delivering Hospitality Services 15. Managing Change in the Hospitality Industry 16. Managing Quality in the Hospitality Industry
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan