Communicating at Work ISE

<p>Part One: Basics of Business and Professional Communication Strategic Case: Sundown Bakery</p><p>1. Communicating at Work</p><p>2. Communication, Culture, and Work Part Two: Personal Skills Strategic Case: Omnicom Marketing</p><p>3. Listening</p><p>4. Verbal and Nonverbal Messages</p><p>5. Interpersonal Skills and Success</p><p>6. Principles of Interviewing Part Three: Working in Groups Strategic Case: Museum of Springfield</p><p>7. Leading and Working in Teams</p><p>8. Effective Meetings Part Four: Making Effective Presentations Strategic Case: Fresh Air Sports</p><p>9. Type of Business Presentations and Their Audiences</p><p>10. Developing and Organizing the Presentation</p><p>11. Supporting the Presentation</p><p>12. Delivering the Presentation</p><p>Appendix I. Employment-Seeking Materials</p><p>Appendix II. Business Writing</p><p>Appendix III. Problem-Solving Communication</p><p>Appendix IV. Sample Presentations</p><p>Appendix V. Crisis</p>