Organizational Behaviour for the Hospitality Industry
Pearson New International Edition
Paperback Engels 2013 1e druk 9781292040264Samenvatting
For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management.
Organizational Behavior for the Hospitality Industry is the most recent organisational behaviour text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organisations today must achieve excellence in human relations, and that success starts with quality organisational behaviour. The text is organised into three sections: organisational behavioural essentials, the individual and the organisation, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.
Specificaties
Lezersrecensies
Inhoudsopgave
- 1. Customer Care
- 2. Communicating in Organizations
- 3. Understanding the Diverse Workforce
- 4. The Power of Teams in Hospitality
- 5. Group Problem-Solving and Decision-Making
- 6. Managing Time
- 7. Managing Stress
- 8. Promoting Creativity
- 9. Setting Personal and Professional Goals
- 10. Managing Conflict
- 11. Motivating Employees
- 12. Counseling Employees
- 13. Understanding Power and Politics in Organizations
- 14. Leading Hospitality Organizations
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan