Managing Conflict through Communication

<p>1) Brief Table of Contents</p> <p>2) Full Table of Contents</p> <p>&nbsp;</p> <p><u>Part One:&nbsp; Managing the Conflict Process<br></u>Chapter 1: Introduction to the Study of Conflict<br>Chapter 2: Communication Options in Conflict <br>Chapter 3: Managing Conflict from a Theoretical Perspective<br>Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts<br></p> <p><u>Part Two: Breaking the Cycle of Escalation <br></u>Chapter 5: Managing Violent Tendencies<br>Chapter 6: Managing the Conflict Climate<br>Chapter 7: Managing Face<br>Chapter 8: Managing Anger and Stress&nbsp; <br>Chapter 9: Managing Conflict through Forgiveness </p> <p>&nbsp;</p> <p><u>Part Three: Broadening Our Understanding of Conflict Processes <br></u>Chapter 10: Managing Win-Lose Conflicts through Negotiation<br>Chapter 11: Managing Other's Disputes through Mediation </p> <p>Chapter 12: Managing Workplace Conflict</p> <p>Chapter 13: Managing Social Conflict</p> <p>&nbsp; </p> <p>&nbsp;</p> <p>2) Full Table of Contents</p> <p>&nbsp;</p> <p><u>Part One:&nbsp; Managing the Conflict Process<br></u>Chapter 1: Introduction to the Study of Conflict<br>What This Textbook Offers You <br>The Nature of Conflict&nbsp;<br>Conflict Management<br>&nbsp;<br>Chapter 2: Communication Options in Conflict <br>Intangible Conflict Issues<br>Dysfunctional Conflict Cycles <br>Functional Conflict Cycles<br>Collaboration: The Preferred Approach<br>Communication Considerations:&nbsp; Choosing The Appropriate Communication Option<br>&nbsp;&nbsp;<br>Chapter 3: Managing Conflict from a Theoretical Perspective<br>Intrapersonal Theories of Conflict&nbsp; <br>Relationship Theories of Conflict<br>&nbsp;&nbsp;<br>Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts<br>The S-TLC System&nbsp;&nbsp;<br>&nbsp;&nbsp;<br><u>Part Two: Breaking the Cycle of Escalation <br></u>Chapter 5: Managing Violent Tendencies<br>Why Are People Violent?&nbsp;<br>Interpersonal Violence Defined<br>Two Types Of Interpersonal Violence<br>Communication Approaches To The Study Of Interpersonal Violence&nbsp; <br>Conflict May Be Inevitable But Violence Is Not<br>&nbsp;&nbsp;</p> <p>Chapter 6: Managing the Conflict Climate<br>Conflict Climate<br>Managing the Conflict Climate&nbsp;<br>&nbsp;&nbsp;<br>Chapter 7: Managing Face<br>Understanding the Demands of Face&nbsp; <br>Two Types of Face: Positive and Autonomous Face&nbsp; <br>Face Management&nbsp;<br>&nbsp;&nbsp;<br>Chapter 8: Managing Anger and Stress&nbsp; <br>Stress Management<br>Anger Management<br>&nbsp;&nbsp;<br>Chapter 9: Managing Conflict through Forgiveness <br>The Need For Forgiveness And Reconciliation<br>Advantages of Forgiveness&nbsp; <br>Working through Forgiveness and Possible Reconciliation <br>Moving beyond Victimization&nbsp; </p> <p>&nbsp;</p> <p><u>Part Three: Broadening Our Understanding of Conflict Processes <br></u>Chapter 10: Managing Win-Lose Conflicts through Negotiation<br>The Need for Negotiation<br>Negotiation Basics&nbsp; <br>Generating More Options<br>&nbsp;<br>Chapter 11: Managing Other's Disputes through Mediation <br>The Need for Mediation<br>Formal Versus Informal Mediation <br>The Role of the Mediator <br>The Mediation Process: Step by Step </p> <p>&nbsp;</p> <p>Chapter 12: Managing Workplace Conflict<br>Conflicts Arising Out Of Differences In Goal Seeking<br>Conflicts Arising Out Of Differences In Level Of Group &nbsp;Development <br>Conflicts Arising Out Of Differences In Role Expecations<br>How To Manage Workplace Conflict<br>Differences In People:&nbsp; Diversity In The Workplace<br>Work-Life Conflicts<br>Workplace Bullying&nbsp;</p> <p>&nbsp;</p> <p>Chapter 13: Managing Soci</p>