Advances in Speech Recognition

Mobile Environments.- “Life on-the-Go”: The Role of Speech Technology in Mobile Applications.- “Striking a Healthy Balance”: Speech Technology in the Mobile Ecosystem.- “Why Tap When You Can Talk?”: Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User.- “Your Word is my Command”: Google Search by Voice: A Case Study.- “Well Adjusted”: Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments.- Call Centers.- “It’s the Best of All Possible Worlds”: Leveraging Multimodality to Improve Call Center Productivity.- “How am I Doing?”: A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers.- “Great Expectations”: Making use of Callers’ Experiences from Everyday Life to Design a Satisfying Speech-only Interface for the Call Center.- “For Heaven’s Sake, Gimme a Live Person!” Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers.- “The Truth is Out There”: Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and How Effectively They Are Being Served by the Call Center Agent.- Clinics.- Dr. “Multi-Task”: Using Speech to Build Up Electronic Medical Records While Caring for Patients.- “Hands Free”: Adapting the Task–Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military.- “You’re as Sick as You Sound”: Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recovery.- “Cry Baby”: Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant’s Cry.