Spinning Up ServiceNow

IT Service Managers' Guide to Successful User Adoption

Paperback Engels 2017 9781484225707
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.
Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.
What You'll Learn
Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow
Automate the process of scaling up new teams into ServiceNowShape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancementsCreate a strategy to avoid common pitfalls that sabotage ITSM programs
Who This Book Is For 
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

Specificaties

ISBN13:9781484225707
Taal:Engels
Bindwijze:paperback
Uitgever:Apress

Lezersrecensies

Wees de eerste die een lezersrecensie schrijft!

Inhoudsopgave

<p>Part I: ITSM in the Real World.- Chapter 1: Pragmatic or Tragic ITSM.- Chapter 2: Innovators' ITSM Strategy.- Part II: Essentials.- Chapter 3: User Access.- Chapter 4: Email Support.- Chapter 5: Elegant Notifications.- Chapter 6: Request Portal.- Chapter 7: Reporting.- Part III: After Go-Live.- Chapter 8: Customization Process.- Chapter 9: Confidentiality.- Chapter 10: Fluid Collaboration.- Chapter 11: More Customization Examples.- Chapter 12: ServiceNow Jargon.- Part IV: Appendices.- Chapter 13: Appendix A: Checks and Monitors.- Chapter 14: Appendix B: Access Requirements.-&nbsp;</p>

Managementboek Top 100

Rubrieken

    Personen

      Trefwoorden

        Spinning Up ServiceNow