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Tragic Design

The Impact of Bad Design and How to Fix It

Paperback Engels 2017 9781491923610
Verkooppositie 8707
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Samenvatting

Bad design is everywhere, and its cost is much higher than we think. In this thought-provoking book, authors Jonathan Shariat and Cynthia Savard Saucier explain how poorly designed products can anger, sadden, exclude, and even kill people who use them. The designers responsible certainly didn’t intend harm, so what can you do to avoid making similar mistakes?

Tragic Design examines real case studies that show how certain design choices adversely affected users, and includes in-depth interviews with authorities in the design industry. Pick up this book and learn how you can be an agent of change in the design community and at your company.

You’ll explore:
-Designs that can kill, including the bad interface that doomed a young cancer patient
-Designs that anger, through impolite technology and dark patterns
-How design can inadvertently cause emotional pain
-Designs that exclude people through lack of accessibility, diversity, and justice
-How to advocate for ethical design when it isn’t easy to do so
-Tools and techniques that can help you avoid harmful design decisions
-Inspiring professionals who use design to improve our world

Specificaties

ISBN13:9781491923610
Taal:Engels
Bindwijze:paperback
Aantal pagina's:218
Uitgever:O'Reilly
Druk:1
Verschijningsdatum:21-4-2017
Hoofdrubriek:IT-management / ICT

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Inhoudsopgave

1. Introduction
The Interface that Killed Jenny
The Role and Responsibilities of Designers
Conclusion
Key Takeaways

2. Design Can Kill
Stupid Errors Versus Stupid Users
Case Study 1: Therac-25
Case Study 2: Ferry Crash in New York City
Case Study 3: Ford Pinto
Case Study 4: Flight 148
Alternatives to Modes
Fault Tree Analysis
Conclusion
Key Takeaways

3. Design Can Anger
Why Should You Care About Emotions?
Characteristics of Impolite Technologies
Dark Patterns
Conclusion
Key Takeaways

4. Design Can Sadden
The “Dribbblelisation” of Our Users
Inadvertent Cruelty
Self-Blame and Humiliation
“Power User” Features
Allowing for Abuse
How to Prevent Causing Sadness
Conclusion
Key Takeaways
5. Design Can Exclude
Accessibility
Diversity, Inclusive Design, Design for All
Injustice
Conclusion
Key Takeaways

6. Tools and Techniques
Gather as Much Data as You Can
Learn to Recognize Emotions
Conclusion
Key Takeaways

7. What We Can Do
What We All Can Do
What Designers Can Do

8. They Are Doing Good
Physical Good
Emotional Good
Inclusion
Justice
What Will You Do?

Appendix Companies, Products, and Links
Appendix About the Authors

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