Mapping the Total Value Stream

Record the Defect Rate
Other Data You Might Want To Record on Your Map
Basic Process Flow in a Transactional World
Transactional Versus Manufacturing Process Flow
Difference 1: Speed of Transactional Processes
Option A: Map the Process by Using the Employees' Knowledge of the Process
Option B: Map the Process by Working Backwards from the Last Process Step
Option C: Use Both Options A and B
Difference 2: Transactional Employees Sometimes Do Not See a Process
Difference 3: TAKT Time in Transactional Value Streams
Difference 4: Work Queues vs. Piles of Inventory
Transactional Data Is Different ... Or Is It?
Recording the Number of Employees in A Transactional Setting
Documenting Cycle Time
Documenting Expected (Estimated) Cycle Time
Documenting Changeover Time
Documenting Uptime or Reliability
Documenting Availability of Equipment (AOE)
Documenting Availability of Personnel (AOP )
How to Document Tasks that Supervisors and Managers Demand Be Performed Immediately
Documenting Defects
Capturing Other Data
Case Study in a Transactional Environment
Capturing Travel Distances throughout the Value Stream
Measuring Travel Distance in the Value Stream
Measuring and Documenting the Travel Path of the Product
Measuring and Documenting the Travel Path of Employees
Physical Measurement of Travel
Showing Travel Distance on A Value Stream Map
Documenting Long Travel Distances within A Process Step
Check for Hidden Travel In Transactional Processes
Showing the "Value" from the Process Flow
Measuring Total Cycle Time
Interpreting Parallel or Subtask Cycle Times
Measuring Process Lead Time
Addressing Multiple Locations of Inventory as well as Parallel or Subtask Paths
Measuring Value-Added Time: An Alternative to Total Cycle Time
Measuring Total Travel Distance
Documenting Total Work Content Time
Capturing Communication Flow in a Production Setting
Identify the Customer
Identify the Supplier
Identify the Control Point of Communication
Capturing formal Communication
How to Document Faxes and Telephone Calls
Capturing Informal Communication
Documenting Communication in Remanufacturing And Mro Settings
the More Communication, the Better-or Is It?
Capturing Communication Flow in a Transactional Environment
Separating Communication Flow from Process Flow
Similarities of Transactional Communication to Communication in Manufacturing
Differences in Transactional Communication
Mapping Customers Who Also Function As Suppliers and Control Points
Mapping Multiple Control Points and Informal Control Points
Mapping Multiple Control Points
Mapping What Seem Like No Control Points but Are Informal Control Points
Remember to Map What You See
Case Study in a Transactional Environment
Presenting the Current State Map to the Employees Involved
The Purpose of Presenting the Map
How to Present the Map: Keep an Open Mind
Make Sure Your Audience Understands the Map
Keep Your Presentation Brief and Focused
Make Sure Your Audience Can Read the Map
Individual Maps vs. One Large Display Map
Digital Photos
Digital Maps Created with Software
Slide Presentations
Explain the Icons You Used in Creating the Map
Answer All Questions and Comments while You're Presenting
Change the Map as You Present It
Document Opportunities for Additional Improvement Projects
SECTION II: Future State: Designing and Mapping Your New (or Desired) Process
Creating a Future State Map in a Manufacturing Environment
Using Future-State Icons
The Future State Map is A Blueprint for Change
Brainstorm Using the Current State Map
Know When to Start Fresh
Draw the Future State Using the VSM Icons
the Supermarket Icon
the Withdrawal Kanban Icon
the Production Kanban Icon
the Sequenced Pull Ball Icon
the Signal Kanban Icon
Using a Pacemaker to Determine Process Speed
Using Line-Balancing Charts to Determine if Flow is Balanced
Using FIFO Lanes to Manage the Flow of the Value Stream
Using Load Leveling to Manage Mix
the Importance of Using Kaizen Bursts
Case Study in a Manufacturing Environment
Presenting the Future State Map
Creating a Future State Map in a Transactional Environment
Getting Started: Four Points to Keep in Mind
Understand the Similarities and Differences between Production and Transactional Value Streams
Recognize that Many Production Value Streams Appear in the Transactional World
Address Employees' Concerns Early
Accept that Continuous Flow May Be Difficult to Achieve
Employees Have Answers
Ask Leading Questions
Reinforce that there Is a Process to the Work Being Done
How to Address the Problem of Availability of Personnel
How to Address the Problem of Lack of Flow
Focus on Showing Positive Changes
Emphasize Reduction of Bureaucracy
Show How Jobs Can Be Simplified
Emphasize Work Flow and Reduced Handling of Work
Using the Ideal State As A Tool
Production vs. Transactional: the Path is the Same
Case Studies in Transactional Environments
SECTION III: Improvement State: Creating the Structure for Using Your Insights and Knowledge to Improve the Process
Creating the Action Plan
Identify the Process Loops
Prioritize the Process Loops
Tie Priority to Key Performance Indicators
Establish Your Criteria for Prioritization
Prioritize the Work within Each Loop
Present Your Maps to the Workforce
Present Your Maps to the Council
Implementing Change
Assign A Value Stream Manager
Attacking the Action Plan
Using Action Plans for a Structured and Goal-Oriented Approach to Improvement
Using Lean Progress Charts
Speed and Accountability are Critical to Success
Focus on Your Specific Goals
Remember
It's Continuous Improvement
Quality Glossary

Index