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Working with Culture

The Way the Job Gets Done in Public Programs

Paperback EN 2002 9781568026879
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In their quest to improve government performance, managers must overcome a multitude of problems, from entrenched procedures and employee concerns to citizen complaints and political pressure for results. A key to fostering successful reform is a thorough understanding and management of a program′s culture. Drawing on a wealth of detailed examples from federal, state, and local agencies, Anne Khademian shows that cultural roots not only determine the way work is performed, but also dictate the ultimate success of reform efforts.

Specificaties

ISBN13:9781568026879
Taal:EN
Bindwijze:Paperback
Aantal pagina's:140
Uitgever:SAGE Publications Inc

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          Working with Culture