The Patron-Driven Library

<p>Dedication</p> <p>List of figures and tables</p> <p>List of abbreviations</p> <p>Acknowledgements</p> <p>About the author</p> <p>Introduction: patron centered libraries</p> <p>Part I: Libraries and library users changing with the times</p> <p>Chapter 1: From the White House conferences and the golden age of libraries to challenges forlibraries in the age of digital information</p> <p>Abstract:</p> <p>Lessons from the White House conferences on libraries and information services</p> <p>Rising costs and reduced budgets</p> <p>Consortia: power in numbers</p> <p>Big deals and rising serial costs</p> <p>Cautions against exclusive contracts</p> <p>Relationships between electronic publishers and librarians</p> <p>Chapter 2: A culture of technology</p> <p>Abstract:</p> <p>Millennials are different</p> <p>Millennials as plugged-in patrons</p> <p>Millennials as librarians</p> <p>Managing the generation gap</p> <p>A final word on the influence of technology</p> <p>Part II: The rise of the librarian: Service over collections</p> <p>Chapter 3: A focus on readers</p> <p>Abstract:</p> <p>Enhancing the user experience</p> <p>Digital libraries</p> <p>Mobile libraries</p> <p>Cloud computing</p> <p>Website design</p> <p>Searching motion and image: the next generation of indexing</p> <p>Collective intelligence</p> <p>The engaged librarian</p> <p>Social networking sites</p> <p>Practices, policies and privacy: three Ps for social media</p> <p>Chapter 4: Information literacy and social networks</p> <p>Abstract:</p> <p>A new model for research</p> <p>The new digital divide</p> <p>Teaching the web</p> <p>Collaboration and collective intelligence for learning</p> <p>Web 2.0</p> <p>Online tutorials</p> <p>The librarian as learning object</p> <p>Everyone who works here is a teacher</p> <p>The case for lifelong learning</p> <p>Chapter 5: Collaborative collections</p> <p>Abstract:</p> <p>Patron-driven acquisition (PDA)</p> <p>ILL purchasing</p> <p>The role of social media in acquisitions</p> <p>The economics of shelf-ready</p> <p>Building consortia collections</p> <p>The art of negotiation</p> <p>Best practices for contract negotiations with vendors</p> <p>Cold calls from vendors</p> <p>Negotiating with library administrators and staff</p> <p>Overcoming the fear factor in negotiations</p> <p>Provisions for contract changes</p> <p>SERU licenses for copyright and ONIX-PL for efficiencies</p> <p>The open source choice</p> <p>Chapter 6: The librarian as advocate</p> <p>Abstract:</p> <p>There used to be a librarian for that at News of the World</p> <p>Advocacy and marketing</p> <p>Memorable brand names</p> <p>Content marketing</p> <p>Marketing through social media</p> <p>Marketing ideas</p> <p>Reaching politicians</p> <p>Connecting advocacy, marketing and assessment</p> <p>Chapter 7: Metrics for decisions</p> <p>Abstract:</p> <p>Regional and national trends for measuring library performance</p> <p>Local assessment methodology</p> <p>Collection assessment tools</p> <p>Digital assessment</p> <p>Website analytics</p> <p>Usability studies</p> <p>Assessing social media</p> <p>Assessing services</p> <p>Return on investment</p> <p>Impact studies</p> <p>Chapter 8: The extensible library</p> <p>Abstract:</p> <p>The extensible library</p> <p>Bringing a sand box to the library</p> <p>Leveraging technology</p> <p>Single sign-on and proxies</p> <p>RFID, NFC and QR codes</p> <p>Access services: document delivery/ILL</p> <p>Espresso for print-on-demand</p> <p>Reference services</p> <p>Virtual reference services</p> <p>Technical services</p> <p>Electronic resource management</p> <p>The catalog and discovery tools</p> <p>Database and full-text sources</p> <p>Reference managers</p> <p>Link resolvers</p> <p>Google Scholar</p> <p>The library’s web presence</p> <p>Loyalty programs</p> <p>Chapter 9: Digital collections</p> <p>Abstract:</p> <p>E-formats for e-books</p> <p>E-books in libraries</p> <p>E-books for consumers</p> <p>Digitization in libraries</p> <p>Digital text formats</p> <p>Managing born digital collections</p> <p>Google, Microsoft and OCA digitization projects</p> <p>Preservation by digitization and digital preservation</p> <p>Chapter 10: Data repositories, open source and the library</p> <p>Abstract:</p> <p>Changing publishing models</p> <p>The library as publisher</p> <p>ISSNs, EISSNs, ISBNs and DOIs</p> <p>Digital repositories</p> <p>It’s all about the data</p> <p>Metadata for repositories</p> <p>The new math of open source</p> <p>Chapter 11: The new professional librarian</p> <p>Abstract:</p> <p>Non-traditional jobs for non-traditional librarians</p> <p>New jobs for digital librarians</p> <p>Using the web for career growth</p> <p>Managing the patron centered library</p> <p>The empowered workforce</p> <p>Managers for the engaged workforce</p> <p>Change management</p> <p>Encouraging a climate of assessment</p> <p>Finding money</p> <p>Chapter 12: Whither the library?</p> <p>Abstract:</p> <p>The library as architecture</p> <p>Accommodations for disabled patrons</p> <p>The facility as a learning commons</p> <p>The facility as a play space</p> <p>Collecting information on facility use</p> <p>Special collections: the jewels of the library</p> <p>The future of the library</p> <p>Conclusion</p> <p>References</p> <p>Index</p>