Yoshinori Hara,
Dimitris Karagiannis
Serviceology for Services
5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Paperback Engels 2017 9783319612393
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.
The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Specificaties
ISBN13:9783319612393
Taal:Engels
Bindwijze:paperback
Uitgever:Springer International Publishing
Lezersrecensies
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Inhoudsopgave
Human-centered service.- Customer satisfaction.- Service innovation and marketing.- Service design.
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan