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Marketing Challenges in a Turbulent Business Environment

Proceedings of the 2014 Academy of Marketing Science (AMS) World Marketing Congress

Paperback Engels 2019 9783319792774
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Samenvatting

Edited in collaboration with the Academy of Marketing Science, this book contains the full proceedings of the 2014 Academy of Marketing Science World Marketing Congress held in Lima, Peru. The key challenge for marketers during the last two decades has been assuring high satisfaction and strong customer loyalty. Today, consumers’ ever-changing desires, instantaneous communication through social media and mobile technology and an unstable global economic climate all come together to stir up market turbulence. This volume explores how traditional and modern marketing practices facilitate development of new and innovative products, help create increased product/service differentiation, ensure better service quality, and most of all, create value for stakeholders even in such a turbulent business environment. Showcasing cross-cultural research from academics, scholars and practitioners from around the world, this volume provides insight and strategies for various marketing issues in today’s emerging markets.

Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science. 

Specificaties

ISBN13:9783319792774
Taal:Engels
Bindwijze:paperback
Uitgever:Springer International Publishing

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Inhoudsopgave

Engineered Customer Referrals: Prevalence and Antecedents.-
Norwegian Best Practice of Sustainable Business Models.- Cultural Transition
and Socio-Cultural Taxonomy of Consumers in BRICS Countries.- Five-Stage
Acculturation Process of Hispanic Consumers: Theory and Findings.- Fear Versus
Efficacy: Evaluating Dual-Process Models with Workplace Safety Messages.- Basil
Social Media in Higher Education: An Investigation into UG Marketing Education
in the UK.- The Influence of Product Color on Perceived Weight and Consumer
Preference.- Understanding Green Consumption: Is Perceived Consumer
Effectiveness a Predictor of Green Behaviour?.- Drivers of Long-Term Savings
from a Consumers’ Behavioral Perspective: A Large-Scale Empirical
Investigation.- A New Method for Bench marking Marketing Organizations with
Inter-Connected Departments.- Assessing Sales Contest Effectiveness: The Role
of Salesperson and Sales District Characteristics.- Building a Theoretical Model
of Trust in Direct-to-ConsumerAdvertising.- Relational Capability in a Key
Outsourced Supplier–Buyer Relationship.- “Can You Do Something About the
Price?”—Exploring the Indian Deal, Store-Brand and Haggling-Prone Consumer.- Assessing
the Impact of Corporate Reputation on Firms’ Cost of Debt: An Empirical Study
of German DAX 30 Companies.-Considerations When Marketing Scales from Developed
Countries Are Utilised for Marketing Research in Emerging Markets.- Differential
Effects of Supervisory Coaching and Leader Member Exchange on Salesperson’s
Behavior and Performance.- The Role of Service Provider Groups Stereotypes
During Service Failures.- Performance Implications of the Interplay Between
Sales Intra-Functional Flexibility, Customer Orientation and Role Ambiguity.- Orientation
and Innovation in Dynamic Competitive Markets.- The Influence of Eleven P’s of
Internal Marketing on Brand Awareness: An Emerging Economy Perspective.- The
Effect of Economic and Social Satisfaction on Partner Trust.- An Examination of
the Effects of Scarcity and Discounting on Purchase Decision Regret.- Frontline
Store Manager’s Entrepreneurial Orientation for Merchandising and Service Role
Performance: Scale Development and Validation.- Corporate Social Responsibility
and Market Orientation in an Emerging Economy: Relationships and Outcomes.-
Felix Multi-Brand Loyalty: Propositions and Insights from a Quantitative Study.-
Felix Increasing Salesperson’s Self-Efficacy and Performance Through Coaching:
A Quantitative Study in Canada.- Building a Platform for Change: Identifying
Salient Beliefs Surrounding Fruit and Vegetable Consumption.- Emerging Market
Consumers: Latvian and Georgian Perceptions of Global Brands.- Beliefs and
Attitudes Towards Online Advertising in a Social Network Context.- Customer
Loyalty in U.S. Hispanic Markets.- Is Knowledge Transfer Within MNCs Good for
Subsidiary Performance? The Role of Subsidiary Capabilities and Innovative
Culture.- What If I Make the Wrong Decision? The Role of AnticipatedRegret in
Switching Barrier Based Customer Retention.- Reconsidering Business-to-Business
Relationships: Multi-Dimensionality and Traces Left Behind.- Contents The
Moderating Effects of Self-Brand Concept and Reference Group on Consumer
Innovativeness Toward Purchase Intention.- Advertising Directed at Children: An
Empirical Study from Parents’ Perspective on Television Advertising and
Advergames.- How Dynamic Marketing Capabilities Affect Market Share Performance
Output: An Innovative Brand Oriented Approach.- Export Decision-Making:
Combining Planning and Improvisation to Enhance Performance.- Investor
Associations Concerning Sustainability and the Impact of Misperceptions on SRI
Decision-Making.- When Do Measured Attitudes Reflect Past Behavior?.- Positioning
as Strategic Balance: The Case of Complementary and Alternative Medicine
(CAM)—A Structured Abstract.- Why Has the Chinese Leadership Style Prevailed
over Millenia? Towards an Evolutionary Theory of Leadership.- Learning to Improve
New Product Outcomes.- Child Participation in Family Purchasing Process:
Evidence from Lithuania.- Which Do I Prefer? A Theoretical Framework for
Biculturals’ Advertising Response Towards Hedonic and Utilitarian Products in
Japan.- Deciphering the Brand Value Structure: New Measures and Business
Insights.- Strategic Importance of Marketing Planning Capability: A Perspective
from Saudi Arabia.- Contents Donate to Me: Applying the Servicescape Framework
to an Online Donation Setting.- Presence or Absence of Unit Price Display and
Its Influence on Snack Food Choices.- Global Use and Access of Social
Networking Websites: A National Culture Perspective.- Talking with You—Not at
You: How Brand Ambassadors Can Spark Consumer Brand Attachment?.- Materiality
of Online Brand Community.- Thomas Exploring Consumer Acceptance and Engagement
with “Smart Meters”.- Multichannel Customer Journeys: Mapping the Effects of
Zmot, Showrooming and Webrooming.- Adding Dynamics into Transaction Cost
Economics: The Social Capital Approach.- Determinants of Customer Loyalty:
Evidence from the Egyptian Mobile Market.- Specific Uncertainties in the
Distribution of Products from Renewable Resources: Empirical Evidence from the
German Forestry and Wood Cluster.- An Empirical Examination of Drivers
Impacting Usage Intentions of Social Media Shopping.- An Improved Understanding
of the Moderator Effects of Switching Costs Types on the Relationships Between
Customer-Perceived Value, Trust, and Customer Loyalty.- Contents Shopper’s
Attitude and Demographics Influence on Store Patronage: A Comparison of Formal
vs. Informal Food Retail Stores in India.- The Congruency Between the Container
and the Content: Should We Texture Everything to Seduce the Consumer?.- Turning
Brand Undesirables in Brand Heroes: Capitalising on Corporate Social
Responsibility in Sport Sponsorship Alliances.- Company Initiated Communities
of Fantasy and Brands as Relationship Builders.- An Empirical Examination of
the Interrelationships Between Service Recovery Paradox and Its Key Antecedents
and Outcomes.- Informational Empowerment: Cross-National Comparison of Internet
Health Information Use and ‘Patient-Consumer’ Behaviour.- Barriers to Access
Consumer Finance and the Influence of Workforce Insecurity.- Market Resistance
in Developing Nations: The Sustenance of Gaucho Consumer Culture in Brazil.- How
United Nations Global Compact Impacts Business Performance: The Mediating Role
of Quality of Life of Employees in Emerging Market.- Purchase a New Car: The
Effect of Impulsiveness in the Brazilian Market.- Putting Visual Rhetoric into
Context: Levels of Abstraction in the Analysis of Rhetorical Images in Print
Advertising.- Contents Customer Empowerment, Top Management Team and Product
Development: Success Paths in Turbulent Markets.- How Social Communities Create
Value: The Dynamics of Surf as a Social Practice.- The Effects of Destination
Personality on Tourist Satisfaction, Identification, and Behaviour.- How to
Explain Infatuation with the Online Secondhand Market? An Analysis of
Motivations and Perceived Risks.- Examining the Public’s Desire to Punish
Socially Stigmatized Service Workers in Crisis: Can Empathy Buffer Anger?.- Cross-National
Emic Scale Development in Health Care Service Quality.- Geomarketing Mix
Optimization Using a Fuzzy Spatial and Multiscale Segmentation.- Martine Pelé
Pridit Is a Useful Technique for Detecting Consumer Fraud When No Training
Sample Is Available.- Innovative Materials Facilitating Resource Efficiency: Do
Consumers Accept Eco-Friendly Materials?.- Managing Foreign Subsidiaries in
Emerging Countries: Are They Different from Western Subsidiaries?.- Assessment
of a Web Comparative Behavioural Model with an Interdisciplinary and Complexity
Approach.- Targeting Consumers at the Bop: What Implications?.- The Impact of
Corporate Social Responsibility and Contributions to Local Communities on Brand
Identification, Corporate Reputation and Brand Loyalty.- What Marketing
Strategy Matters? Examining a Contingency Model of the Relationship Between
Marketing Performance Management and Business Unit Performance.- Pricing
Capabilities: Drivers and Effects on Performance.- Triangulation Without Tears.-
Uses and Gratifications of Social Networking Sites: Towards the Construction of
a Measuring Instrument.- Consumer Schadenfreude: Deservingness of Product
Ownership Impacts Affect Following Another’s Product Failure.- A Snowball to
Introduce Sustainability into Supply Chain.- A Typology of Barriers to
Pro-Environmental Behaviors: Evidence from a Three-Country Study.- Artifacts of
Corporate Identity in Emerging Business Relationships.- Key Performance
Indicators for Measuring Employer Brand Success.- The Recommendation Bias: The
Effects of Social Influence on Individual Rating Behavior.- The Influence of
Parental Style on Consumer Socialization in Mother-Adolescent Dyads and
Father-Adolescent Dyads.- Understanding Situated Learning in StressfulService
Experiences: A Cross-Cultural Perspective.- Contents To be or Not to be… does
the level of Empathy Contribute to Successful Personal Selling ?.-Deriving
Value from Advertising as a Consumable Product: Ideas and Evidence.- Social
Media: Harming or Enhancing Your Employer Brand Attractiveness? An Empirical
Investigation - In-Person and Out-Person Factors in Perception of Product
Attributes.- Sustainability in Higher Education Institutions: Validation
Process of Quantitative Instrument.- A Dyadic View on Buyers and Sellers Social
Capital: Its Effect on Customized Treatments and Relationship Commitment.- The
Importance of Being Earnest: The Authenticity of Reciprocity in Marketing
Exchange Relationships.- The Pursuit of Loyalty in Grocery Stores: Differences
by Retail Format.- The Mixture of Network Marketing Types in Emerging Markets:
The Case of Swedish MNCs in China.- Sandberg Evaluations of a Destination
Across Travel Contexts: Examining the Evoked Set.- Is It Better to Shop Together?
Influence of Group Characteristics on Individual Buyer Utility in Mexico and
the United States.- Exploiting Proactive Interaction to Improve Retail
Experiences.- Contents The Effect of Market Structure on Pricing Behavior of
Industrial Service Firms.- Firm Strategic Behavior Versus Consumer Behavior: An
Explanation Through the Inoculation Theory.- When Employees’ Retailers Create
Value Against Competition from E-Commerce.- The Tribal Consumer: A Comparison
of Traditional Māori and Modern-Day Tribal Social Systems.- Toward a Unified
Brand Engagement Construct .- Quantity Surcharges for Consumers with
Consumption Uncertainties.- Persuasive Design of Wellness Apps: Consumer Behavior
Perspective.- The Five Creatures Lesson: How Students Learn to Relate Animals
to Industry.- Multi-Latina’s Leadership Role in Corporate Social Responsibility
and Sustainability Effort in Latin America.- An Investigation of the
Relationships Between Hispanic Retailers’ Human and Social Capital, Migration
and Gender.- Copycat or Distinctive? An Empirical Study of Consumers’
Perception Towards Private Label.- Managerial Perspective of Social Media:
Managing the Tension Between the Need for an Integrated Communications Approach
and Consumers’ Need for Personalization.- Endowment Effect in Latin America:
Empirical Evidence and Implications.- Contents Brand Familiarity in Latin
America: A New Three-Dimensional Conceptualization and Measure.- Perceptions of
Country Image and Product Marketing: A Study of Wine Brands from Chile and
Argentina.- Perceived Risks and Psychological Well-Being in Online Education:
Implications for Grade Expectations and Future Enrollment.- Assessing
Organizational Financial Health of Nonprofit Arts Organizations.- Experiences
with Gamification: The MDE Framework.- Adding Personality to New Products with
Fashion Co-branding.- Consumer Confusion Choosing Me-Too Snack Packages: An
Experimental Study.- Acting on Boycott Intentions: A Vietnamese Perspective on
the Role of Ethnocentrism, Animosity, and Regionality.- Building Brand Love
Through Co-creation.- A Cross-National Study of Consumer Beliefs, Attitudes and
Behaviors Toward Liking Brand Page.- South African Business Bank Customers’
Product Utilisation and Likelihood to Recommend.- The Role of Affect in Luxury
Brand Extension.- Purchase Intention of Socially Responsible Apparel Goods:
Investigating Consumers Cross-Culturally.- Contents Towards a Model of
Strategic Charity Rebranding Process: A Managerial Perspective.- Effects of
Ewom Campaigns with Rewards from the Perspectives of Givers and Receivers.- Differential
Impact of Price Demands in B2B Relationships.- Social Networks and Online
Advertising: Should Companies Promote Their Brand Fan Page or Their Brand
Website?.- A Closer Look at the Effects of LMX and Emotional Exhaustion: Are
Drained Salespeople More Deviant?.- Corporate Sponsorship Effects in
Business-to-Business Markets.- The (Additional) Missing Link: The Role of
Tailors as a Service Provider for Customization.- Unusual Product
Differentiation: Strategic Use of Trivial Attribute and the Separate Evaluation
Mode.- To Investigate Antecedents of International Tourists’ Place Attachment
and Its Relationships with Memories and Post-Behavioral Intentions: The Case of
Seoul City.- Measuring the Self, the Social and the Task Oriented Side of
Service Customers in Joint Co-Creation Experiences.- Exploring the Nature of
Value and Well-Being Through an Internal Social Marketing Approach.- Salesperson
Role Stress and Unethical Behavior.- Crisis Communication: Lowering
Attributions to Restore Behavioral Intentions.- Contents The Relationship
Between Personality and the Creativity of Frontline Employees: Evidence from
Services.- Clustering Geo-markets Using Self-Organizing Maps: Application to
Natural Disaster Planning and Recovery.- Building Customer Trust and Loyalty:
Does Salesperson Empathy Matter?.- Consumer Ethnocentrism in Modern Armenia.- Marketing
Towards Happinessin Peru.- Employer Branding: Preliminary Thinking on the Role
of Corporate Sponsorship.- Accepted, Rejected, or Withdrawn: A Content Analysis
of Reviewer Feedback and Some Advice for Marketing Educators.- The Role of NGOS
in Business-To-Business Markets.- Here, There and Everywhere: The Polycentric
Consumer.- The Role of Sales and Marketing in Innovation Implementation, an
Empirical Analysis in Six South American Countries.- Can You Read the Sign?
Consumers’ Utilization of Water Use Information and Price as Sign Cues.- Growing
Nonprofit Giving Via Peer-To-Peer Connections: Benefits and Potential Backlash.-
Investigating the Impact of Individual Attitudinal and Organizational Variables
on Green Behaviors and Commuting at the Workplace.- Contents Exploring the Use
of Online Social Marketing Tools in Motivating Healthy Alcohol Consumption
Patterns in Britain.- A Conceptual Model of Design Benefits and Brand
Engagement: The Mediating Role of Emotions—Structured Abstract.- Profit and
Opportunity Cost Outcomes of Sales Force Turnover and Recruiting Strategies
Upon Various Performance Segments.- Demystifying Adaptive Selling: Exploring
Salesperson Attributes and Service Behaviors.- How to Deal with Unpleasant
Surprises During Service Provision?.- Theoretical Framework of Multichannel
Strategy Success.- Self-determination Theory and the Influence of Extrinsic and
Intrinsic Motivation for the Value Co-creation Measurement: A Proposition for a
Higher Education Service Quality Scale.- Consumer Complaining Behavior: An Ethnic
Triangulation Perspective.- Understanding e-Word of Mouth at Chinese Social
Networking Sites.- Antecedents of Patient-Centric Collaboration in the
Emergency Department.- Relationship Quality as a Function of Luxury Car Brand
Image and Personality.- Use of Facebook and the Formation and Maintenance of
Social Capital: Evidence from Latin America.- Pedro Hidalgo and Pablo Farías
Overpromotion and the Learned Intermediary Doctrine in Advertising of Medicine
and Medical Devices in the United States.- Contents The Impact of Political,
Economic, and Environmental Uncertainty on the Possible Futures of Consumption.-
My Perfect Wedding: How Mexican Consumers’ Decisions Are Influenced by
Consumerism and Traditions.- From Evangelical Roots to Capitalist Returns:
Market Formation from Community Beginnings.- Teleological Actions in Negative
Service Encounters.</p>

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        Marketing Challenges in a Turbulent Business Environment