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Cross-Cultural Communication

Paperback Engels 2012
Verkooppositie 4254
Verwachte levertijd ongeveer 4 werkdagen

Samenvatting

Ons verlangen om contact te zoeken met andere mensen is universeel, maar de barrière van cross-culturele communicatie blijft een uitdaging.

Dit boek is leuk, praktisch en uitdagend. Wanneer u eenmaal de 9 hoofdstukken, vol met culturele quizzen, heeft doorgenomen en de onderwerpen hebt besproken met medestudenten bent u beter in staat om in en met andere culturen te werken.

Specificaties

ISBN13:9789001807771
Taal:Engels
Bindwijze:paperback
Aantal pagina's:216
Uitgever:Noordhoff
Druk:1
Verschijningsdatum:17-2-2012

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Over Anka Jacobs

Anka Jacobs is a graduate of the University for Hospitality Management in the Hague. She lived in the United States for 16 years where she assisted companies with their export development, gained extensive diplomatic experience, and gave regular guest lectures on cross cultural communications. Anka Jacobs returned to the Netherlands in 2008, living in her hometown and working on a book about living in the United States.

Andere boeken door Anka Jacobs

Inhoudsopgave

Introduction

1. Knowing yourself
1.1 Cultural competence
1.2 Cross-cultural communication
1.3 Immigrants
1.4 Personalities around the globe
Summary
Do's and Don'ts
Cultural quiz

2. Being Dutch
2.1 The Netherlands and the world
2.2 Dutch cultural conditioning
2.3 How the world views the Dutch
2.4 An honest look at how we see others
2.5 Tips for getting along with the Dutch
2.6 Cultural differences: parameters
Summary
Do's and Don'ts
Fill out your personality profile

3. Verbal communication
3.1 Language
3.2 Verbal versus non-verbal communication
3.3 Where and when to get help
Summary
Do's and Don'ts
Cultural quiz

4. Non-verbal communication
4.1 The importance of non-verbal communication
4.2 The power of silence
4.3 The language of touching
4.4 Listening with your eyes
4.5 Are you in my personal space?
4.6 Gestures
Summary
Do's and Don'ts
Cultural quiz

5. Forms of address
5.1 Arrival
5.2 Greetings
5.3 Titles and business cards
5.4 E-mail and the Internet
Summary
Do's and Don'ts
Cultural quiz

6. Building international partnerships
6.1 Etiquette
6.2 Corporate socializing
6.3 Conversation
6.4 Gift giving
Summary
Do's and Don'ts
Cultural quiz 1

7. Colors and more
7.1 Colors and what they communicate internationally
7.2 Products, packaging, & colors
7.3 Symbols
7.4 A note on advertising
Summary
Do's and Don'ts
Cultural quiz

8. Saying no and saving face
8.1 The word "no"
8.2 Who says no and who wants to save face
8.3 Saving face
8.4 Guanxi
Summary
Do's and Don'ts
Cultural quiz

9. Religion
9.1 Religion and the world
9.2 Buddhism
9.3 Christianity
9.4 Islam
9.5 Hinduism
9.6 Judaism
Summary
Do's and Don'ts
Cultural quiz

Appendix 1: Answers to cultural quizzes per chapter

Literature and References
List of illustrations
Glossary
About the author: Anka J. Jacobs
Index

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