Cross-Cultural Communication

Introduction

1. Knowing yourself
1.1 Cultural competence
1.2 Cross-cultural communication
1.3 Immigrants
1.4 Personalities around the globe
Summary
Do's and Don'ts
Cultural quiz

2. Being Dutch
2.1 The Netherlands and the world
2.2 Dutch cultural conditioning
2.3 How the world views the Dutch
2.4 An honest look at how we see others
2.5 Tips for getting along with the Dutch
2.6 Cultural differences: parameters
Summary
Do's and Don'ts
Fill out your personality profile

3. Verbal communication
3.1 Language
3.2 Verbal versus non-verbal communication
3.3 Where and when to get help
Summary
Do's and Don'ts
Cultural quiz

4. Non-verbal communication
4.1 The importance of non-verbal communication
4.2 The power of silence
4.3 The language of touching
4.4 Listening with your eyes
4.5 Are you in my personal space?
4.6 Gestures
Summary
Do's and Don'ts
Cultural quiz

5. Forms of address
5.1 Arrival
5.2 Greetings
5.3 Titles and business cards
5.4 E-mail and the Internet
Summary
Do's and Don'ts
Cultural quiz

6. Building international partnerships
6.1 Etiquette
6.2 Corporate socializing
6.3 Conversation
6.4 Gift giving
Summary
Do's and Don'ts
Cultural quiz 1

7. Colors and more
7.1 Colors and what they communicate internationally
7.2 Products, packaging, & colors
7.3 Symbols
7.4 A note on advertising
Summary
Do's and Don'ts
Cultural quiz

8. Saying no and saving face
8.1 The word "no"
8.2 Who says no and who wants to save face
8.3 Saving face
8.4 Guanxi
Summary
Do's and Don'ts
Cultural quiz

9. Religion
9.1 Religion and the world
9.2 Buddhism
9.3 Christianity
9.4 Islam
9.5 Hinduism
9.6 Judaism
Summary
Do's and Don'ts
Cultural quiz

Appendix 1: Answers to cultural quizzes per chapter

Literature and References
List of illustrations
Glossary
About the author: Anka J. Jacobs
Index