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IT Service Management From Hell Based on Not-ITIL

Version 3: the 'upgrade' edition

Paperback Engels 2007 1e druk 9789077212004
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Samenvatting

In dit boek wordt een oneerbiedige blik geworpen op de geschiedenis van ITIL en beschrijft hoe er (geen) vooruitgang geboekt kan worden. Het is niet wat u verwacht! Het boekje is geïllustreerd met originele strips en plaatst ITIL in zijn historische en geografische context.

Specificaties

ISBN13:9789077212004
Taal:Engels
Bindwijze:paperback
Aantal pagina's:84
Druk:1
Hoofdrubriek:IT-management / ICT

Lezersrecensies

Wees de eerste die een lezersrecensie schrijft!

Over Brian Johnson

Since 2004, Brian works for CA Technologies, where he is an ITIL practice leader. The company he worked for previously was Pink Elephant, and before that he worked for UK Government as OGC board member. Brian led a large project aimed on creating the first service desk in UK Government. He worked with John Stewart on the 1st version of ITIL, and after that he participated in creation of a number of books of the 2nd and 3rd version. Brian was one of the founders of ITMF – a community of users, which was renamed to itSMF and in which he is an honorable director. Brian is also an excellent speaker and he is well known in many countries of the world.

Andere boeken door Brian Johnson

Inhoudsopgave

Dedication: The very first Not-ITIL (version 3) rip-off
Acknowledgements
In Memoriam
Foreword
The Cast of characters
Introduction

1. If you want to get anywhere don't start from here
2. Get on with it… What about upgrading, best practice?
3. The Development Stage
4. Drafting the Upgrade
5. Release of Draft for Review
6. Final V3 Release and Publication
7. Preparing the V3 Release for Market

Annexes - a.k.a. the redundant bits
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        IT Service Management From Hell Based on Not-ITIL