BiSL Next - A Framework for Business Information Management

Since 2004, Brian works for CA Technologies, where he is an ITIL practice leader. The company he worked for previously was Pink Elephant, and before that he worked for UK Government as OGC board member. Brian led a large project aimed on creating the first service desk in UK Government.

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Brian Johnson, Lucille van der Hagen, Gerard Wijers, Walter Zondervan e.a.

BiSL Next - A Framework for Business Information Management

Name: BiSL Next - A Framework for Business Information Management
Author: Brian Johnson

Paperback Engels 2017 1e druk 9789401800396

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Samenvatting

This book describes the framework of the next generation of Business Information Services Library, BiSL. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology.

Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next.

Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field. While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise.

The book is also the official literature for the BiSL Next Foundation exam.

Specificaties

ISBN13:9789401800396

Trefwoorden:bedrijfsprocessen, IT Service Management, BiSL (Business Information Services Library)

Taal:Engels

Bindwijze:paperback

Aantal pagina's:170

Uitgever:Van Haren Publishing B.V.

Druk:1

Verschijningsdatum:4-3-2017

Hoofdrubriek:IT-management / ICT

ISSN:

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Over Brian Johnson

Since 2004, Brian works for CA Technologies, where he is an ITIL practice leader. The company he worked for previously was Pink Elephant, and before that he worked for UK Government as OGC board member. Brian led a large project aimed on creating the first service desk in UK Government. He worked with John Stewart on the 1st version of ITIL, and after that he participated in creation of a number of books of the 2nd and 3rd version. Brian was one of the founders of ITMF – a community of users, which was renamed to itSMF and in which he is an honorable director. Brian is also an excellent speaker and he is well known in many countries of the world.

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Inhoudsopgave

Introduction

1. WHY DO I NEED BIM?
1.1 Introduction
1.2 What is BIM?
1.3 What is BiSL?
1.4 Why bother?
1.5 Benefits of BiSL
1.6 Risks
1.7 Implementation costs
1.8 Skills
1.9 Conclusion

2. ENTERPRISE STRATEGY, GOVERNANCE AND SERVICE DESIGN
2.1 Introduction
2.2 What is a business service?
2.3 From business vision to operation
2.4 Service definition
2.5 Delivering what is needed
2.6 Summary

3. OVERVIEW OF BISL
3.1 The BiSL model and BIM
3.2 Introduction to BiSL
3.3 The drivers
3.4 The domains
3.5 The perspectives
3.6 BiSL - a framework for business transformation
3.7 Summary

4. DRIVERS
4.1 Introduction
4.2 Need
4.3 Value
4.4 Capability
4.5 Mission
4.6 Challenges
4.7 Conclusion

5. THE GOVERNANCE DOMAIN
5.1 Introduction
5.2 Business governance
5.3 Data and information governance
5.4 Service governance
5.5 Technology governance
5.6 Challenges
5.7 Conclusion

6. THE STRATEGY DOMAIN
6.1 Introduction
6.2 Business strategy
6.3 Data strategy
6.4 Service strategy
6.5 Technology strategy
6.6 Challenges
6.7 Conclusion

7. THE IMPROVEMENT DOMAIN
7.1 Introduction
7.2 Business improvement
7.3 Data improvement
7.4 Service improvement
7.5 Technology improvement
7.6 Challenges
7.7 Conclusion

8. THE OPERATION DOMAIN
8.1 Introduction
8.2 Business operation
8.3 Data operation
8.4 Service operation
8.5 Technology operation
8.6 Challenges
8.7 Conclusion

9. KICK-STARTING BUSINESS INFORMATION WITH BISL, A PROJECT PRIMER
9.1 Introduction
9.2 Governance, strategy and business transformation
9.3 Gather essential supporting information
9.4 IT planning
9.5 Performance
9.6 Architectural issues
9.7 Summary and final checklist

Appendix A: Terms and definitions BiSL Next

Bibliography
Index