This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.
It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
ITIL 4: Foundation Recap (6) 13
Summary & Practice Questions (20) 20
ITIL 4: Direct, plan and improve (29) 25
Summary & Practice Questions (51) 36
Scope of control (58) 39
Summary & Practice Questions (69) 45
Governance, risk and compliance (75) 48
Summary & Practice Questions (86) 53
Assessment and planning (91) 56
Summary & Practice Questions (107) 64
Continual improvement (113) 67
Summary & Practice Questions (136) 78
Communication and organizational change management (142) 81
Summary & Practice Questions (179) 100
Measurement and reporting (186) 103
Summary & Practice Questions (204) 112
Value streams and practices (210) 115
Summary & Practice Questions (248) 134
Exam preparation (256) 138
Sample paper 1
Sample paper 1 Answers and Rationale 143
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