In dit boek nemen we professionals van zowel vragende als leverende organisaties, toeleveranciers of andere dienstverleners mee in alle facetten die met sourcingsvraagstukken te maken hebben.
Service Operations Management, 6th edition is a leading text in the field and provides an understanding of how service performance can be improved in organisations.
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Divided into four sections—public safety agencies, key issues like interoperability and cybercrime, management skills, and emerging trends like the transfer of military technologies to civilian agencies, Managing Public Safety Technology illustrates how essential managing technology is to the… Meer
Actuarial Principles: Lifetables and Mortality Models explores the core of actuarial science: the study of mortality and other risks and applications. Including the CT4 and CT5 UK courses, but applicable to a global audience, this work lightly covers the mathematical and theoretical background of… Meer
Organisations are information intensive systems, operating in dynamic and competitive markets, structured around complex physical and political infrastructures. This book characterises the critical nature of these environments through strategies for business information technology management (BITM). Meer
The book is divided into three sections plus detailed appendices and glossary and accompanying CD-ROM. The first section provides a description of the investment management process providing a context for quantitative techniques… Meer
In engineering management, the important resources of manpower, materials and machines need special attention in order to achieve competitive advantage. In this case study approach, some relevant theory is provided, with an analysis of the strengths and weaknesses for application… Meer
Micro-econometric analyses cover a wide range of new innovation 'input' and 'output' indicators. Among the robust findings about determinants of innovation is evidence on the importance of technological opportunity, of appropriability of innovation benefits, and of Schmooklerian demand-pull effects… Meer
This shortform book presents key peer-reviewed research on industrial history. In selecting and contextualising this volume, the editors address how the field of textile history has evolved. Themes covered include entrepreneurial, technological and labour history, whilst the book highlights the… Meer
Event Studies is the only book devoted to developing knowledge and theory about planned events. It focuses on event planning and management, outcomes, the experience of events and the meanings attached to them, the dynamic processes shaping events and why people attend them… Meer
Customers are increasingly seeking "low-cost, high-quality" or what is known as frugal products that meet the buyer’s needs while reducing the associated cost of ownership. This book examines the developing principles and theories of frugal innovations across the globe… Meer
Around the world, hundreds of thousands of supervisors and leaders provide coaching, supervision and leadership to staff every day of the year, yet the majority of supervisors have never attended formal training about how to be an effective supervisor and leader… Meer
Originally published in 1984, this book grew out of the papers (and discussions) presented at the Seminar conducted at London Business School during March-June 1983, with a focus on the problems of public enterprise in the context of the developing world… Meer
Technology and organizations co-evolve, as is illustrated by the growth of information and communication technology (ICT) and global software engineering (GSE). Technology has enabled the development of innovations in GSE… Meer
Crowdfunding is emerging as a new source of financing for creativity and innovation. It promotes the launching and scaling of new projects for different types of creators by providing networked platforms and handy digital tools… Meer
Most companies are continuously trying to reduce their supply-chain costs, time to market, and inventory. Optimizing Your Supply-Chain Performance: How to Assess and Improve Your Company’s Strategy and Execution Capabilities presents the "how-to's" (and a few "how-NOT-to’s"!) for conducting… Meer
This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service… Meer
Imagine if your process manufacturing plants were running so well that your production, safety, environmental, and profitability targets were being met so that your subject matter experts could focus on data-driven business improvements… Meer
One of the leading texts in the field, The Economics of Recreation, Leisure and Tourism is the ideal introduction to the fundamentals of economics in these industries, helping you to enjoy and pass an economics module as part of tourism, recreation, events or sport management degrees… Meer
Crossing Borders examines how translocal, transnational, and internal borders of various kinds distribute uneven capabilities for moving, dwelling, and circulating. The contributors offer nuanced understandings of the politics of mobility across various kinds of borders and forms of cultural… Meer
Mega-events have long been used by cities as a strategy to secure global recognition and attract future economic investment. However, while cultural mega-events like the European Capital of Culture have become increasingly popular, cities have begun questioning the traditional model of other events… Meer
Many books have been written on computable general equilibrium (CGE) modeling. However, there are certain important areas for economic policy that have been largely overlooked. This intermediate/advanced text presents the topic as a methodology for the analysis of macro and fiscal policies in modern… Meer
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