In dit boek nemen we professionals van zowel vragende als leverende organisaties, toeleveranciers of andere dienstverleners mee in alle facetten die met sourcingsvraagstukken te maken hebben.
Service Operations Management, 6th edition is a leading text in the field and provides an understanding of how service performance can be improved in organisations.
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This book provides a set of detailed instructions to help you construct your departmental, divisional, or organizational functional tree structure (FTS) and work towards world-class service. Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree… Meer
Hidden opportunities to improve profits in the healthcare industry abound in the area of discharge planning. The Discharge Planning Handbook for Healthcare: Top Ten Secrets to Unlocking a New Revenue Pipeline provides innovative new solutions that will show hospital administrators how to turn one of… Meer
This text introduces the concepts of information warfare from a non-military, organizational perspective. It is designed to stimulate managers to develop policies, strategies, and tactics for the aggressive use and defence of their data and knowledge base… Meer
How can you build a successful community of practice that is integrally linked to your company's strategic vision? Learn from the first-hand experience of Hubert Saint-Onge, recognized by Fortune magazine as a leader in the field of knowledge capital, and co-author Debra Wallace, the people… Meer
There are many books available covering the Training Within Industry (TWI) programs, but few include any unique material on adaptation or modification. This dearth of new has caused practitioners to alter the programs without understanding the underlying principles… Meer
Updating the tools, principles, and methods presented in the bestselling first edition, this updated edition explains how to implement the authors proven improvement methodology that unifies the Theory of Constraints with Lean and Six Sigma… Meer
Innovation is a primary source of economic growth, and yet only one idea out of 3,000 becomes a successful product or service. Scalable Innovation: A Guide for Inventors, Entrepreneurs, and IP Professionals introduces a model for the innovation process, helping innovators to understand the nature… Meer
This is the Participant Guide to support team leaders in implementing an autonomous maintenance team. This is usually sold with Autonomous Maintenance: Shopfloor TPM Implementation. This is for extra copies. Meer
In a "pull" production system, the final process pulls needed parts from the previous process, which pulls from the process before it, and so on, as determined by customer demand. This allows you to operate without preset schedules and avoid unnecessary costs, wastes, and delays on the manufacturing… Meer
China has surged into the 21st century as one of the most rapidly modernizing countries in the world. Its burgeoning cities reflect this extraordinary growth with a dazzling array of new architectural forms and designs… Meer
Many workers in medicine, healthcare administration, science, and technology, no matter how strong their academic degrees or how distinguished their careers, find themselves baffled, frustrated, and even angered by their encounters with the law… Meer
Evidence-Based Decision-Making: How to Leverage Available Data and Avoid Cognitive Biases examines how a wide range of factual evidence, primarily derived from a variety of data available to organizations, can be used to improve the quality of business decision-making, by helping decision makers… Meer
This book will cover heuristic optimization techniques and applications in engineering problems. The book will be divided into three sections that will provide coverage of the techniques, which can be employed by engineers, researchers, and manufacturing industries, to improve their productivity… Meer
The Business of Sustainable Tourism Development and Management provides a comprehensive introduction to sustainable tourism, crucially combining both theoretical and practical approaches to equip students with the tools to successfully manage a sustainable tourism business or destination… Meer
Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard… Meer
Provides Reassurance and Suggestions From Those Who Have Walked the Same Lean Road Perhaps the most fundamental challenge that companies adopting a lean strategy must face is how to sustain initial momentum and develop a corporate culture with an ongoing commitment to that strategy… Meer
El mejor libro sobre TPM que hemos editado hasta la fecha! El enfoque TPM resulta en mejoras dramaticas en calidad, costo de producci?n y entrega de productos. En este libro, nueve autores le ensenan todos los detalles que usted necesita para implementar el TPM, y ejemplos de industrias textiles… Meer
Coral reefs are an important tourism resource for many coastal and island destinations and generate a range of benefits to their local communities, including as a food source, income from tourism, employment and recreational opportunities… Meer
This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together. Meer
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