In dit boek nemen we professionals van zowel vragende als leverende organisaties, toeleveranciers of andere dienstverleners mee in alle facetten die met sourcingsvraagstukken te maken hebben.
Service Operations Management, 6th edition is a leading text in the field and provides an understanding of how service performance can be improved in organisations.
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The book explains the systematic structure and practical use of the new SQC application that systematically and organizationally enhances the corporate management key for the 21st century. Departing from the conventional statistical application of SQC, this book explains the SQC application for… Meer
The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service… Meer
This book provides a theoretical, empirical, and pragmatic understanding of social dilemmas (SDs). A SD is a social situation where cooperation maximizing collective or social profit is different from defection maximizing individual profit… Meer
This book presents the essential concepts of operations research and engineering management in a structured manner. Starting with the basic functions of management – planning, organizing, leading and controlling – it introduces the reader to the process of strategic decision-making, covering the… Meer
This book examines the problem of managing the flow of materials into, through, and out of a system in order to improve the efficiency and effectiveness of materials management. The subject is crucial for global competitive advantage, as materials constitute the largest single cost factor in… Meer
This edited book provides a conceptual framework of managing flexibility in the areas of people, process, technology and business supported by researches/case applications in various types of flexibilities in business… Meer
This book provides a detailed introduction to the theoretical and methodological foundations of production efficiency analysis using benchmarking. Two of the more popular methods of efficiency evaluation are Stochastic Frontier Analysis (SFA) and Data Envelopment Analysis (DEA), both of which are… Meer
When I started with this book several years ago I originally intended to write an introduction to mathematical systems theory for social scientists. Yet the more I thought about systems theory on the one side and theoretical sociology on the other the more I became convinced that the classical… Meer
The game-theoretic analysis of rights forms a rapidly growing field of study to which this book makes an important contribution. Van Hees combines the game-theoretic approach with the results and tools from logic, in particular from the logic of norms… Meer
Industrial development is essential to improvement of the standard of living in all coun tries. In a given region, old and new plants, processes, and technologies have to coexist Technological penetration and substitution processes are generally taking place; they are entirely dynamic and this… Meer
Decision making in land management involves preferential selection among competing alternatives. Often, such choices are difficult owing to the complexity of the decision context. Because the analytic hierarchy process (AHP, developed by Thomas Saaty in the 1970s) has been successfully applied to… Meer
Economists and psychologists have, on the whole, exhibited sharply different perspectives on the elicitation of preferences. Economists, who have made preference the central primitive in their thinking about human behavior, have for the most part rejected elicitation and have instead sought to infer… Meer
Economic and financial research on insurance markets has undergone dramatic growth since its infancy in the early 1960s. Our main objective in compiling this volume was to achieve a wider dissemination of key papers in this literature… Meer
Some rapid and complex changes have taken place during recent years in the former Soviet Union. These incredible changes occurred not only in political policy and behavior, but also in social life and within framework of economic rules, especially the aspects concerning the key factor of new and… Meer
This volume contains the genuine proceedings of the NATO Advanced Research Workshop on the Strategic Approaches to the Assessment and Management of Manufacturing Technology Innovation, Bled, Slovenia, June 3-5, 1997… Meer
Writing this book would have been impossible without the help of certain institutions and persons. For a gas-producing and oil-processing country like the Netherlands, there was surprisingly very little, publicly available, research material… Meer
This book is about using information in small businesses to compete; it is about strategy and information systems. It examines problems that these businesses face and suggests some solutions. It looks at how strategie planning takes place and how information systems should be designed and developed… Meer
Intelligent decision support is based on human knowledge related to a specific part of a real or abstract world. When the knowledge is gained by experience, it is induced from empirical data. The data structure, called an information system, is a record of objects described by a set of attributes… Meer
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