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Service Operations Management, 6th edition is a leading text in the field and provides an understanding of how service performance can be improved in organisations.
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The ideal review for your financial mathematics course More than 40 million students have trusted Schaum’s Outlines for their expert knowledge and helpful solved problems. Written by renowned experts in their respective fields, Schaum’s Outlines cover everything from math to science, nursing to… Meer
Retail Crime, Security, and Loss Prevention is destined to become the "go to" source of crime- and loss prevention- related information in the retail industry. Written and edited by two nationally recognized retail security experts and enhanced with 63 contributions by others who contribute… Meer
For one- or two-semester introductory courses in business statistics. Eliminate the intimidation factor from learning statistics for business Robert Donnelly’s Business Statistics was written in a conversational tone designed to reduce the level of anxiety that many business students experience when… Meer
This book contributes to the literature on Geographical Indications (GIs) by providing key theoretical reflections from a five-year review process on the potential of GIs for agri-food products in Southern Africa… Meer
Innovation is the turning of ideas into concrete realities. To the extent that this process is an economic one, it must also be subject to political decisions, and these determine which ideas are to have resources made available for their in novation… Meer
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster… Meer
Divergence: A Source of Creative Thinking The outstanding job accomplished by Bernard, Gary, and Gilles is really praiseworthy: not only did they succeed in completing within a remark ably short span of time the editing of the contributions to the conference that marked the 20th Anniversary of the… Meer
Economic analysis of choice under uncertainty has been dominated by the expected utility (EU) model, yet the EU model has never been without critics. Psychologists accumulated evidence that individual choices under uncertainty were inconsistent with the predictions of the EU model… Meer
The great, complex and rapid change happening in fonner Soviet Union is overfloading an impressive impact on the western world, especially Europe, and, in the close future, on the global world. Most of this change is generating positive effects and even more optimistic expectations, but surely the… Meer
This book develops the theme of my earlier Innovation: The Creative Impulse in Human Progress, and considerably expands the latter book. I came to the study of innovation from experience in industry which had brought me into close practical contact with it, and my initial interest in the subject was… Meer
This book contains translations of papers from the first volume of the new Russian-language journal published at the Sobolev Institute of Mathematics (Sibe rian Branch of the Russian Academy of Sciences, Novosibirsk) since 1994… Meer
The electric utility industry and its stakeholders in the. United States appear to be at a critical juncture in time. Powerful forces of global proportions are propelling the industry instinctively and in a secular fashion towards restructuring. That the industry will change is a fait accomplii… Meer
Operations Research is a field whose major contribution has been to propose a rigorous fonnulation of often ill-defmed problems pertaining to the organization or the design of large scale systems, such as resource allocation problems, scheduling and the like… Meer
Recent years have seen enormous advances in the technology of concrete as a material, through which its strength, compactness and ductility can reach levels never dreamed of before. Thanks to these improved material properties, the strength and durability of concrete structures is greatly improved… Meer
This book presents an overview of different institutional arrangements for tourism, biodiversity conservation and rural poverty reduction in eastern and southern Africa. These approaches range from conservancies in Namibia, community-based organizations in Botswana, conservation enterprises in… Meer
Science for Peace and Security (SPS) cooperation brings together NATO & partners to address common security concerns reflected in the so-called SPS Key Priorities. These include emerging security challenges such as terrorism, cyber defense or energy security, as well as human and social aspects of… Meer
This book features selected papers from The Seventh International Conference on Research and Education in Mathematics that was held in Kuala Lumpur, Malaysia from 25 - 27th August 2015. With chapters devoted to the most recent discoveries in mathematics and statistics and serve as a platform for… Meer
The first volume of this handbook explores different aspects of sustainable luxury textiles and fashion, broadly based on the following topics: Sustainability and business management, Value chain management, Use of materials and Sustainable production processes. Meer
This book is intended for researchers and postgraduates who are interested in the consensus reaching process in group decision-making problems. It puts forward new optimization-based decision support approaches to help decision-makers find roadmaps to consensus with minimum adjustments… Meer
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