'The excellent customer journey experience' beschrijft op een praktische manier hoe een multichannel aanpak op een optimale manier kan worden geïmplementeerd en gemanaged.  Meer

This book is a comprehensive guide structured into four steps. These steps are designed to be followed sequentially, from the initial feasibility study, through choosing the appropriate Route-to-Market, up to establishing an efficient visibility strategy in new regions.  Meer

This book, Global Expansion Remote Presence for Scale-Ups, is the third in a four-part series. After selecting expansion regions and defining the appropriate Route-to-Market strategies, allocate the necessary resources.  Meer