The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. Meer

In De kleine ITIL versie 2011 worden de vijf kernboeken van ITIL kort en krachtig samengevat voor degene die vooral met ITIL wil en moet werken. Meer