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paperback
EN04-12-20181e druk9789401801577
The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. Meer
e-book
EN25-01-20191e druk9789401803854
Service management has never been so important, as all organizations are either receiving or providing services to and from others. Meer
e-book
EN29-10-20201e druk
andere uitgaves beschikbaar
9789401807036
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. Meer