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Auteur: Keith Dawson
paperbackEngels283 blz.9781578203055
5e druk
Keith Dawson beschrijft uitgebreid wat wel en wat niet werkt bij het inrichten van een call center en biedt met dit handboek een handleiding voor managers die de leiding hebben of krijgen over een call center. Meer
PaperbackEngels9781578200504
6-1-1999
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Meer
PaperbackEngels9781578200191
30-3-2007
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline. Meer
GebondenEngels9781138412378
27-7-2017
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Meer